The new communications subscription properties are great, however only if using the HubSpot default form properties to gather consent. However, if we use custom properties for example, we have one that asks 'Do you want to optin - Yes or no' radio button, then there seems to be no way of starting a workflow that updates the subscription preferences. Also, third party providers such as Unbounce or Leadpages don't see the subscription preferences, and therefore we have to use custom properties in the forms. ... View more

I'd love to be able to organize my workflows by folders. :)  ... View more

I am very happy that the new "Products" feature was added under deals. I think this gives the opportunity to create very good reports on sales by products.   However, I would like the opportunity to create custom reports using the products. I would like to create, for example, the revenue from each product over time in a line graph, the cumulative revenue from products over time in a stacked area graph.   At the moment, the "Sales by Item" and "Average selling price" table reports available among the pre-made reports are not very visually descriptive. I would like the opportunity to customize them. ... View more

When creating a new ticket, users are prompted to add timeline activity from [company and contact] to the ticket for the last x # of days. Currently it is defaulted to checked. We would like to see a setting that allows this to be unchecked by default.    As a company that sends 100% of our inbound and outbound emails from inside tickets, leaving this checked makes it difficult to locate the email associated to the ticket. We can uncheck it ticket create, but that is an extra step that can easily be missed. Also our inbound emails automatically create a ticket and this setting is "checked" in those instances. Please allow clients to uncheck or turn off this setting for all new tickets.      screenshot ... View more

In emails you can add fields from Contacts and Companies, but not from Deals yet. Adding deal information is critical to setting up internal notifications. ... View more

*Submitting on behalf of customer*   Tickets are a great way of managing customer support/services. However, it would be helpful to allow for the automatic reopening of closed tickets that receive a reply from the customer.   Currently when a ticket is closed and the customer replies, it remains closed. This can lead to missed replies when focusing on open tickets. ... View more

I am carrying this idea just over from the old HubSpot ideas plattform: Here (with a great suggestion on implemenation) And here "Many (if not all) of our clients need the ability to attribute multiple owners to Contacts, Companies and Deals in the CRM."   "In our case we have multiple people working on the same deal. Currently all I can do is filter the deals by the hubspot owner but I would love to be able to track the ROI of individual salesmen but I get incomplete data right now because they might have worked on part of a quote that was assign to someone else because we cant add multiple users."   The problem shows up when you set users so that they can only see their assigned contacts and unassigned contacts.   The current workarounds (not setting a user or just not working in a team) are... less than satisfactory. It would be great to hear when this change comes.           ... View more

I've seen the response to this query is that it is currently unavailable but being able to have deals in a range of currencies would be very useful.   ... View more

We've had quite a few users asking if we could integrate our iOS and Android CRM with other business card scanning apps. We're going to do one better and build a business card scanner right into our CRM apps.   JULY UPDATE: We're close...really close to having a version of business card scanner for iOS and a brand new update for Android. We need people to try out this new feature and make sure it's just right before we release it to the App Store / Play Store. If you'd be interested in getting an early peek you can sign up here. ... View more