I’d like to submit a feature request regarding subscription billing functionality in HubSpot.
Currently, once a subscription is created with manual payments(which is the only option on first invoicing), there is no way to convert it to automatic payments, even after a client’s payment method has been securely stored and the client has selected the check box to secure and charge future payments. This creates a major bottleneck for agencies like mine who are trying to streamline recurring billing processes.
I recently created over 25 subscriptions, expecting to be able to toggle to auto-pay once payment methods were saved. Instead, I now have to:
Cancel each manual subscription.
Avoid triggering client confusion with cancel notification (which currently is not possible per your chat support).
Send a new invoice to collect a stored payment method. Which is already a functionality within subscriptions.
Recreate each subscription from scratch with automatic billing enabled.
This not only triples the amount of work, but HubSpot does not currently offer any option to suppress or manage the cancellation notice sent to clients during this process. Then cancel all the subscriptions. This creates unnecessary confusion for customers, many of whom may assume they are being dropped or charged incorrectly. My only option is to update each subscription payment contact to my email.
I’ve used other CRM systems, including Vendasta (also Stripe-integrated), which do allow users to:
Convert manual subscriptions to automatic with stored payment methods
Suppress or customize cancellation notices when subscriptions must be edited or reissued
Automatic Payment from the first invoice
These features were instrumental in maintaining client trust and reducing administrative burden.
Feature requests:
Enable toggling between manual and automatic subscription billing when a valid stored payment method exists.
Provide a way to disable or customize subscription cancellation notifications when canceling and re-creating subscriptions as part of standard workflows.
These enhancements would significantly reduce billing friction and improve the client experience across the board. Please note that the same box that must be checked in Payment links is already in subscriptions, so we just need to be able to toggle on automatic payments.
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