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With the addons of HubSpot AI it would be a real time saver if going forward, when tickets are raised, the AI could summarise this and was then somehow able to suggest a theme of the ticket, this could save agents time as they have to categorise a ticket type for MI reporting.  Further forward could the AI then route the ticket accordingly depending on the theme of the ticket i.e. if its another department or theres a quick solution. ... Mostrar más

HubSpot recently released a great new feature for redirecting to a Meetings scheduling pages from a Form submission. It's now possible to send prospects straight through to a Meetings link page if their form responses meet certain criteria. However, it's not possible to group multiple conditions together, eg Job title is "executive" AND Mobile phone number is known. We have multiple criteria for designating leads as MQLs, so without this option our Marketing team is unable to use this tool effectively to route MQLs (and only MQLs) directly to our SDR team's booking links. It's important for us to protect the SDRs' calendars and only allow prospects who meet all of the MQL criteria to book meetings directly in their calendars. This leaves us reliant on third party tools (eg Chili Piper) that have this functionality. ... Mostrar más

Currently to clean up properties and archive them you need to remove the property from all views it is used under which might be created from other user meaning you would need to contact them and check manually who created each with.  This is a time consuming effort that requires a to get involved all parties that created views.  There should be a simple way to remove a property from existing views for admins and potentially leave a note as notification for the reasoning to people that had it in their views.  ... Mostrar más

PLEASE MAKE A TODAY'S DATE A NATIVE PROPERTY ... Mostrar más

Perhaps I'm just missing the functionality, but with the new CTA tool (I love the freedom of design and some of the new power), I can no longer create smart versions, nor A/B test things like color or copy. Can those be brought back?    ... Mostrar más

The Data Validation rules are a nice touch but the fact they can only be set for custom properties is very limiting. The goal is to let us set character limits and other validations for these properties since they're often the most used.    This will add a lot of value for integrations where the system being integrated with has some of these hardset validation rules.    The biggest example is the Title property for Contacts. The ERP system we integrate with has a set limit of 40 characters.      ... Mostrar más

Without naming any names, your customer service is better than any VOIP provider I've ever dealt with.   The integrations they build for HubSpot are clunky, and I wish everyone the best of luck getting help from them to troubleshoot problems with their integrations.   We're logging the calls in HubSpot anyway. We're using these other services out of necessity.   If HubSpot offered IVR and auto-receptionist support, there would be no need to use these other service providers for calling. ... Mostrar más

Presently there are generally 2 options for the cookie banner. Opt-in or accept all. This doesn't come close to covering the breadth of global cookie regulations and basically forces us, if we want to be completely legal, to make everyone in the world opt-in for cookies when that isn't necessary.    We need the ability for people to opt-out. There should be an option to add a decline button and a preferences link to the notification banner when you aren't requiring opt-in. You should also be able to add a preferences link under "do not sell or share" per CCPA requirements. It appears to me that the general functionality exists, we just need to be able to access the preferences, with the default set to accepted instead of declined, and then have a way to add the correct buttons to the banner and the footer of our pages.  ... Mostrar más

BLUF: A view that we can delete but cannot edit? As HubSpot super admins, we have access to all the resources and components built by us or others. However, we are unable to change or edit the views. We can only delete them, which doesn't make sense. This creates a lot of dependencies as we have to involve stakeholders like the CEO for minor non-functional changes. Simple changes that could be done in seconds sometimes take weeks to get approval from senior stakeholders. It doesn't make sense that we can delete views but not edit them. Please enable this! ... Mostrar más