Great minds think alike

Hello Gathering tickets at a company level is a must have. I mean if i have several customers part of the same company,  they need to be able to see all the tickets. Not only those created by themselves Thanks ...read more

Service Analytics is a new reporting app purpose-built to answer the most important questions facing customer service teams.   Service managers know that reporting is critical to delivering optimal customer experiences. You need to know how your team is resolving customer issues, so you can optimize your process and deliver an amazing customer experience. The harder it is to track down your most important reports, the harder it is for you to motivate your team and meet your goals. The new   Service Analytics   collects the most important service manager reports in one place. It provides out-of-the-box filtering options, so you can quickly swap between rep & team views of the same data, limit deal data to a particular ticket pipeline, and see trends over time. The new Service Analytics makes it that much easier for scaled-up service teams to succeed with HubSpot.   How does it work? Navigate to Reports > Analytics Tools > Service Analytics.     From this interface, you can: Select a report   using the left-hand side navigation Swap between different views of the data   using the tabs in the center of the page View summary metrics   for every report View data drill-downs   by clicking on the chart or hyperlinked data table entries Adjust filters using the   right-hand side panel Get more information   about the report in the "About this report" section of the right-hand side panel Service Analytics is available to all Service Hub Professional & Enterprise customers. ...read more

Would like to see the ability to restrict users from viewing properties, in a similar way that you can restrict the edit access of properties to specific users and teams.   This would give more flexibility to custom fields, and hide team specific information from teams where that information would not be relevant. ...read more

Zoom integration is now available as part of   Conversation Intelligence, which lets you automatically record, transcribe, and analyze your Zoom calls.   Conversation intelligence helps organizations avoid the pain of missing or dirty data. Most customer interactions happen in a call but never get logged to the CRM. Because the valuable data isn’t logged, reports are wrong and CRM data is never up to date. Conversation intelligence solves these problems in the following ways: Automatically record calls to capture important information Coach on the captured data rather than second-hand accounts Provide a layer of intelligence for coaching and BI now that the data exists in the CRM   To participate in the closed beta of Conversation Intelligence with Zoom Integration, you must: Be in the US or Canada Use HubSpot calling Have Sales Hub Enterprise or Service Hub Enterprise Have the Zoom integration with cloud recording enabled If you are eligible please make sure to opt-in by checking the box to sync data from recordings and transcripts on the   Zoom integration settings page. This is a portal-level setting.   Zoom Integration is available for all users. Zoom Integration with conversation intelligence is available for Sales Hub Enterprise or Service Hub Enterprise accounts that have Zoom enterprise-level users. ...read more

I'm reading: " Creating and updating quotes through the CRM API is coming soon. Please subscribe to our changelog to make sure you receive any further updates about this issue."   That would be a very usefull update for us. Please implement that asap ...read more

CRM records now make better use of vertical space to provide more data with less scrolling. We know HubSpot users need to find their data fast so we're surfacing more data to help you do more and scroll less.   Collapsible Timeline Activity Timeline activities are now collapsed to help you navigate the timeline more efficiently.   Timeline before:     Timeline after:     When you find the activity you'd like to work with, simply click the activity card to expand and make edits.       Improved Clarity We've cleaned up the highlight card as well as information shown in the right-hand sidebar.   Highlight card before:         Highlight card after:     Right sidebar:     ...read more

Hi, Currently we could access quote endpoint with a key API but not with Oauth.   I suggest opening this Endpoint with Oauth ...read more

A new public beta.   The SEO audit tool can now check both HubSpot-hosted and external websites for 11 new issues across several categories.   HubSpot customers love our SEO audit tool. But they consistently tell us they wish we checked for more issues and best practices. Today, we are starting to deliver on that wish with nearly a dozen new recommendations.   To access the SEO audit tool and scan a new website or rescan an existing website: Go to Marketing > Planning and Strategy > SEO > Recommendations To rescan an existing website, click the "Rescan now" button next to the website you want to rescan To scan a new website, click the "Scan new URL" button and enter the URL of the website homepage ...read more

A new Public Beta featuring a  new contextual toolbar that adapts to show available styling options for whichever element is selected. The contextual toolbar will be visible in all places where rich text editing is possible.   To see the new contextual toolbar in action, select an inserted element (i.e. image, CTA, etc.) in the rich text. You'll see the toolbar change to show editing options that are contextual to the element that you have selected. ...read more