For: for ServiceHub and support issues. Goal: user centricity Value: more personalised experience for the user Examples: Users can respond directly to the automated support email from HubSpot and add additional information for their support requests.  (without additional new tickets being created)   It would be great if users were able to respond to automated support emails and add more information to their support requests.   Currently, you can set up automated emails using workflows (via marketing hub). However, if a user were to respond to a automated message then an additional new ticket is created. It would be good if the feature was directly enabled in ServiceHub and the conversations were threaded.  ... View more

The new email editor doesn't allow for dynamic content, which is a HUGE limitation. We like the flexibility of the new editor, but really need it to have the same robust functionality, especially including dynamic content. ... View more

I am accustomed to using Sprout and Sprinklr. I do not see a place to find net new followers, the percentage change in followers; the sources of new followers; the engagement rate per post; the overall engagement rate of all posts within a time frame on a specific network, etc. I also want to know who engaged with our posts. I saw the other post about impressions and that would be helpful, as well.  ... View more

We'd love to have the ability to add in our ad performance on a Dashboard for automated reporting. Especially with the ability to select specific campaigns or ad sets to be included on the dashboard. ... View more

Hi,    I've been working through technical site audits provided by organisations such as SEMRush and Moz to improve our SEO. The problem is that many of the issues which are flagged and raised cannot be fixed from within Hubspot. Examples include:   - Title tag is missing or empty - Duplicate title tag - Duplicate content - Duplicate meta descriptions - Missing ALT attributes - Low text to HTML ratio - Low word count - Uncompressed JavaScript and CSS files  (even though HS say they do compress) - Unminified JavaScript and CSS files (even though HS say they do minify)   Since content and SEO go hand in hand, it would be amazing if Hubspot could work closely with these providers to make it easier for technical issues such as site warnings, errors etc to be fixed from within Hubspot. ... View more

When people talk to us in Facebook messanger, the replies stay buried in MARKETING > SOCIAL > MESSANGER > AUDIENCE.   This is pretty useless. These should really appear in the Conversations Inbox with the rest of the messages we receive as an additional channel.   Thanks ... View more

As of the week of May 8th, you have removed the social media calendar,  with the new "look and feel".  I'm looking and not finding.  Please bring this back!!  Why would a tool such as this be removed?  At a single glance we can see a whole months of posts, where they are posting, what campaign is being posted against, the number in a given day, etc etc...   UPDATE:  Ok, my bad.  It was just buried under a different menu structure.  The Social Media Calendar is no longer part of Social Media  . It is now under Marketing/Planning & Strategy/Calendar    PLEASE bring it back! ! ! ! ! ! !   Key West Scott ... View more

Including reporting from impressions (or reach) per post, or even over the course of a month would be incredibly valuable. This is a metric that many of my clients rely on, to know the kind of brand awareness they are getting organically in social spaces. I often have to use tools outside of HubSpot to complete monthly reporting for our clients because of the lack of visibility into the available metrics of these platforms. ... View more

Filter the Productivity calendar to view only certain social media profiles that are scheduled? Example, I want to see only the company's facebook Page posts NOT my personal accounts ... View more