When emailing with a customer regarding a specific ticket from the Conversations inbox, there is no indicator or link in the conversation tying the conversation back to the specific ticket.   There is a list of that customer's tickets on the right-hand side, but no clarification which ticket this message pertains to. I know the link between the conversation and the ticket exists, because the user's response is correctly threaded into the ticket history. So it seems it is just not being displayed in the conversation thread.   Being able to see that an inbox conversation is already tied to a ticket that is in motion will help  our support reps identify which conversations need tickets created, vs. ones that are already in motion.       ... View more

Ticket feature has a Support Form. That Support Form should be displayed in the Knowledge Base, and it should be linked to from the side menu, from the header/footer or from the bottom of each article.   This is a must! ... View more

As of the week of May 8th, you have removed the social media calendar,  with the new "look and feel".  I'm looking and not finding.  Please bring this back!!  Why would a tool such as this be removed?  At a single glance we can see a whole months of posts, where they are posting, what campaign is being posted against, the number in a given day, etc etc...   UPDATE:  Ok, my bad.  It was just buried under a different menu structure.  The Social Media Calendar is no longer part of Social Media  . It is now under Marketing/Planning & Strategy/Calendar    PLEASE bring it back! ! ! ! ! ! !   Key West Scott ... View more

Salespeople see the value of personalization, but may not have the time or data to truly personalize. Quick sending in sequences enables sequences users to personalize sales outreach at scale.   This functionality enables users to select a group of contacts, and quick personalize and send sequences to those contacts.    Quick sending is a playlist or task-queue like sending experience for sequences paired closely with email recommendations.  Here is a peek at how it works:     If you're interested in getting early access, please fill out this form . We'll be slowly granting access as we work out the kinks and implement feedback.  ... View more

Filter the Productivity calendar to view only certain social media profiles that are scheduled? Example, I want to see only the company's facebook Page posts NOT my personal accounts ... View more

I'm a HubSpot partner and I have a client who has an online e-commerce shop, but that brand has 177 subdepartments of shareholders. Their Facebook accounts we would like to connect the HubSpot portal. However, we cannot name the accounts as we want which makes it somewhat impossible to tell them apart.   I would like the option to rename a Facebook connection inthe HubSpot interface after it has been connected. ... View more

The design manager is not user-friendly at all, is it not WYSIWYG. The quality of what you can create and the ease to use of something like MailChimp or UnBounce kills HubSpot.   I would go so far as to say the design manager is the worst I have used. ... View more

Could you please make your email template designer and email designer as easy as Mailchimp? Also make changes done to a template visual instead of a block and then having to click preview. I feel like I am working with my eyes covered.   Thanks. ... View more

I think it would be super helpful if Social Media had a read, write, publish check boxes. We would like some of the members on our team to be able to draft social posts, but not publish them until they have been reviewed by another.  ... View more