PieSync supported syncing Odoo. You can keep using PieSync through 2021, but in the meantime we're checking if we need to prioritize turning this into a data sync app? Please upvote! Thanks. ... View more

Service Analytics is a new reporting app purpose-built to answer the most important questions facing customer service teams.   Service managers know that reporting is critical to delivering optimal customer experiences. You need to know how your team is resolving customer issues, so you can optimize your process and deliver an amazing customer experience. The harder it is to track down your most important reports, the harder it is for you to motivate your team and meet your goals. The new   Service Analytics   collects the most important service manager reports in one place. It provides out-of-the-box filtering options, so you can quickly swap between rep & team views of the same data, limit deal data to a particular ticket pipeline, and see trends over time. The new Service Analytics makes it that much easier for scaled-up service teams to succeed with HubSpot.   How does it work? Navigate to Reports > Analytics Tools > Service Analytics.     From this interface, you can: Select a report   using the left-hand side navigation Swap between different views of the data   using the tabs in the center of the page View summary metrics   for every report View data drill-downs   by clicking on the chart or hyperlinked data table entries Adjust filters using the   right-hand side panel Get more information   about the report in the "About this report" section of the right-hand side panel Service Analytics is available to all Service Hub Professional & Enterprise customers. ... View more

Zoom integration is now available as part of   Conversation Intelligence, which lets you automatically record, transcribe, and analyze your Zoom calls.   Conversation intelligence helps organizations avoid the pain of missing or dirty data. Most customer interactions happen in a call but never get logged to the CRM. Because the valuable data isn’t logged, reports are wrong and CRM data is never up to date. Conversation intelligence solves these problems in the following ways: Automatically record calls to capture important information Coach on the captured data rather than second-hand accounts Provide a layer of intelligence for coaching and BI now that the data exists in the CRM   To participate in the closed beta of Conversation Intelligence with Zoom Integration, you must: Be in the US or Canada Use HubSpot calling Have Sales Hub Enterprise or Service Hub Enterprise Have the Zoom integration with cloud recording enabled If you are eligible please make sure to opt-in by checking the box to sync data from recordings and transcripts on the   Zoom integration settings page. This is a portal-level setting.   Zoom Integration is available for all users. Zoom Integration with conversation intelligence is available for Sales Hub Enterprise or Service Hub Enterprise accounts that have Zoom enterprise-level users. ... View more

CRM records now make better use of vertical space to provide more data with less scrolling. We know HubSpot users need to find their data fast so we're surfacing more data to help you do more and scroll less.   Collapsible Timeline Activity Timeline activities are now collapsed to help you navigate the timeline more efficiently.   Timeline before:     Timeline after:     When you find the activity you'd like to work with, simply click the activity card to expand and make edits.       Improved Clarity We've cleaned up the highlight card as well as information shown in the right-hand sidebar.   Highlight card before:         Highlight card after:     Right sidebar:     ... View more

A new public beta with new features to our Docusign Integration.   Along with our existing features: - Send DocuSign envelopes directly from HubSpot - Track envelope status without leaving HubSpot - Trigger contact automation off of information from DocuSign   You can now: - Create HubSpot Custom Fields in DocuSign - Enable selection of DocuSign account and add HMAC security key from the integration settings page   DocuSign is a valuable part of every stage of your sales process, from free trial to contract renewal or upgrade - but it can be tedious and time-consuming to constantly leave HubSpot to check on a contract's status or take action in DocuSign. With this integration, you will now have more visibility into where a deal or contact actually stands on their customer journey, allowing you to spend more time closing deals and less time copying data or making manual updates.   Contact your HubSpot point of contact to be enrolled in this beta. ... View more

A new public beta.   The SEO audit tool can now check both HubSpot-hosted and external websites for 11 new issues across several categories.   HubSpot customers love our SEO audit tool. But they consistently tell us they wish we checked for more issues and best practices. Today, we are starting to deliver on that wish with nearly a dozen new recommendations.   To access the SEO audit tool and scan a new website or rescan an existing website: Go to Marketing > Planning and Strategy > SEO > Recommendations To rescan an existing website, click the "Rescan now" button next to the website you want to rescan To scan a new website, click the "Scan new URL" button and enter the URL of the website homepage ... View more

A new Public Beta featuring a  new contextual toolbar that adapts to show available styling options for whichever element is selected. The contextual toolbar will be visible in all places where rich text editing is possible.   To see the new contextual toolbar in action, select an inserted element (i.e. image, CTA, etc.) in the rich text. You'll see the toolbar change to show editing options that are contextual to the element that you have selected. ... View more

Hey folks! I'd like to highlight a new public beta.   Traffic analytics now supports two new metrics:  country  and  device type , allowing you to learn more about what attracts viewers to your site.   Measuring website performance based on country and device type can give you great clues on how to optimize your content to get more engagement.   Head to Traffic Analytics. You'll see two new tabs: Device type and Countries. You can click edit columns to include different metrics in the table. ... View more

This is a public beta for a new in-app experience to help users create and configure a HubSpot blog.   The changes we are rolling out today bring the blog setup flow closer to the same visual experience users go through when creating a new website page or landing page.   Users can access the new setup experience in two places: In Blog Settings, click the "Create new blog" button Under Marketing > Website > Blog, click the "Set up your blog" button (this button only appears if the user hasn't yet created or configured any blogs in their portal) This beta is  available to all customers with CMS Hub Professional & Enterprise or Marketing Hub Professional & Enterprise. Contact your HubSpot point of contact to be enrolled. ... View more