With the new eCommerce bridge, we can see the items purchased on a deal record, however, we can't from the contact record so therefore, in order to get the purchase history for a client, we have to click into every deal. I have a client who is a wholesaler and their customers order about 20 items per order and place orders on a weekly basis. So you can probably see how this soon becomes a lengthy task. Some of their customers will call the help centre and place orders over the phone as well as online, so it would be really useful for a sales rep to be able to see at a glance types of products the customer regularly purchases. So for example, the wholeseller is in the food industry - Their clients may buy Pizza Dough, Pasta, Cheese, Oil etc, if they phone and place an order, the rep would want to say, 'thanks for your Pizza dough order, you usually also order Cheese and Oil' and use this as an upsell opportunity without having to go into every deal. - So they'd want to see not every order, but the items purchased (No need for duplication)
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