Great minds think alike

Jana1 · ‎Apr 8, 2019

We're using more than one email sending domain in our portal. But currently, it's not possible to set up email click tracking for different domains - we can only set up one. So it would be very helpful, if we could set up more than one click tracking.

YSchröder · ‎Jan 15, 2021

It would be excellent if we could adjust the column within the product library and add more columns. We can do this in the company overview and contact overview. Unfortunately not in the product library. Shouldn't be a big effort. But at the moment it's annoying that I can't see all the products with their full names and that I don't have all the information at once.

SlimBob · ‎Jun 22, 2023

Without naming any names, your customer service is better than any VOIP provider I've ever dealt with. The integrations they build for HubSpot are clunky, and I wish everyone the best of luck getting help from them to troubleshoot problems with their integrations. We're logging the calls in HubSpot anyway. We're using these other services out of necessity. If HubSpot offered IVR and auto-receptionist support, there would be no need to use these other service providers for calling.

Andrej · ‎Jun 30, 2019

Hi, Add possibilities to filter contacts by associated tickets like an associated company in the Lists! Filter contacts by Tickets This is important to send support announcement in the B2B business. Thanks, Andrej

troelsfeodor · ‎Sep 7, 2017

We really need a simple way to report on the time to first contact for our MQLs. Ie. how quickly are they being contacted after they become an MQL, also known as lead response time. This could be really useful as part of the Sales Reporting with the option to build a report based on time to first contact (in minutes/hours/days) with the flexibility to select when to count from. E.g. from "became a Marketing Qualified Lead" time or from "Created" time or from "submitted X form" time. One should then be able to build reports like: - new MQLs not touched within the 1 hour of conversion (which is suggested best practice in Mark Roberge's excellent book)

anna_henwood · ‎Feb 4, 2019

In the old activity feed for all notifications, I was able to mute specific events after one or more notification arrived. I'm not able to in the new version. For example, after Jane opened X email and I was notified, I had the option in the dropdown menu to mute future notifications (or unmute later on). In the new activity feed, this crucial feature isn't there. Please add this necessary feature to the new activity feed.

Shay · ‎Apr 10, 2017

Migrated from legacy feedback forum with 57 votes. Hi, We need to be able to set a max-length on the multi-line text fields on forms, with a counter (for usability) regularly our forms will not sync with salesforce as users are inputing over the 255 character limit on fields for Salesforce sync settings. Validation would also help. Thanks

Rahel · ‎Jan 20, 2017

Hi We gathered our team members in a HubDB and have them displayed on our website. We would like to rearrange the order, e.g. make it alphabetical or change it from time to time. Is there a possibility? Thanks, Rahel

romi · ‎May 16, 2019

Pricing or Quote templates would be excellent for reducing time and potential errors in creating quotes. How this would work When adding a quote: Have the option to select from a Quote template Quote text fields are populated from the template All products including template pricing, descriptions, units, discounts, tax, etc are added to the Deal and quote

lcottingham · ‎Feb 1, 2019

If a customer starts a live chat, enters their email at the prompt but leaves the site before an agent is connected to respond to their enquiry, it would be good if the live chat would understand when a user has left the site, and should, therefore, be automatically emailed the enquiry response from the live chat agent. Firstly, the live chat should state whether the user on the conversation is currently ONLINE or OFFLINE. Secondly, if the user is offline, the person assigned to the chat could enter a response in the conversations window that will email the response to the customer as well as post it to the live chat (to resume if they return to the website). Currently, there is no offline prompt - so a chat agent wouldn't know if the customer has read the response or not. There is no simple way to email a response, other than going into the contact and typing a new email response. (Starting a new email thread)

Great minds think alike

Click tracking for more than one domain

Add columns to Product library

Offer IVR and Auto-receptionist Support for HubSpot Calling

Filter contacts by associated tickets like an associated company

Report on lead response time

Bring Notifications Muting Feature to New Activity Feed

Max length limit on Multi-line text fields

HubDB rearrange order

Quotes Pricing Templates

Live Chat will respond via email if user is offline

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