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There should be more styling options for the messages add on. ... Mostrar más

Issue: Tickets Owner and associated Conversation Assignee are not linked.   Use Case: Our support team rotates who is on call. Whoever is on call during a specified period of time will answer incoming client issues for that period. To facilitate this, we have the Conversations Inbox set to unassigned for new incoming messages. We also have it set to automatically create new tickets, which also have the ticket owner as unassigned. If a support rep claims a Ticket they set themselves as the owner, BUT the associated Conversation is still shown as unassigned.   As a result it diminishes our team's ability to work out of both the Ticket and Conversation areas concurrently, as ownership of something in one area is not reflected in the other. This reduces the usefulness of the Conversations Inbox.   Solution: When an unowned Ticket (automatically created from a new Conversation) has it's owner set, also assign the associated Conversation to the same user. ... Mostrar más

  When using the HubSpot Data Sync Integration with Dynamics there is a limitation of being unable to sync/map with properties that have drop-down, radio select, and checkbox properties.   We have Marketing Hub Professional and even added Operations Hub so we could create custom field mapping, but it is limited in the property types it can map to.   Because there are properties that I cannot sync within HubSpot, I must manually go into Dynamics and pull and upload into HubSpot. I'd like HubSpot to implement the custom field mapping of drop-down, radio select, and checkbox properties with Dynamics so I can create all lists within HubSpot. ... Mostrar más

Our organization utilizes the auto create ticket for new email messages to help manage trends and reporting. While there are some canned reports for live chats, it is difficult to gleam WHY clients are chatting. To help rectify that, for now I have a ticket opened/closed per chat conversation.    I would love to see a setting that would allow the Service Hub to auto create a ticket per chat conversation. I can then utilize custom fields for my reporting needs and ensure 100% of our chats are logged via tickets.  ... Mostrar más

Would be helpful to be able to filter the date ranges on the forecast feature in a custom range. For instance, we run on a fiscal year July1- June 30. And now, as it stands we can not forecast on this date range.  ... Mostrar más

Include an option in workflows to delete a contact. So if they meet the criteria to be entered into the workflow, it would then delete them from our database entirely. This would be helpful for those who come to our site and fill out forms with information which is a 100% clear sign that we do not want to market / sell to them in any way.  http://ideas.hubspot.com/forums/76407-general-hubspot-ideas/suggestions/9465780-delete-contact-option-in-workflows ... Mostrar más

I want to ask HubSpot to support if statements in email templates as soon as possible. It would be a really big help in providing customized content to our potential customers in our emails.   We currently support 7 languages.   Currently, all the personalization has to be done in either 7 different templates for the languages, or in the 7 email itself and by the help of many lists.   You can guess that for example to support different languages or countries, you would have to create really a lot of emails and lists to provide such personalization, even though we could access it over properties very easily. If we could compare these properties.   Many thanks for your suggestions to ease this process. ... Mostrar más

The entire interface should be accessible via the keyboard.    Hubspot recognizes the importance of them by blogging about them:   Hubspot blog on Facebook keyboard shortcuts hubspot blog on chrome keyboard shortcuts   They even have a wiki page about confluence keyboard shortcuts: hubspot confluence page about keyboard shortcuts   but fail to implement any themselves.... ... Mostrar más

When users leave the company we want to remove their access to HubSpot. If we delete a user, their names are deleted from history. e.g. "User A created a Note" will no longer contain User A's name, but rather an internal number identifier, rendering it useless.   As such, when a user leaves, we have to keep their account open, though with a reset password. This means the user is still present in lists, autocompletes, etc. when using the product, which can be confusing and prone to errors for other employees.   Just like every other CRM on the market allows, it should be possible to "Disable" a HubsSpot user, retaining all history but removing the user from all lists and disallowing logins. ... Mostrar más