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The ability to have a global setting in which we could set working hours for our support team who is using ServiceHub. This would allow us to drive workflows and autoresponders for tickets and conversations submitted outside of working hours. It would also allow us to obtain a higher degree of accuracy for our analytics. Example: Average Time to Respond Over Time, Average Time to Close, Average Time to Respond all are taking into account the weekend. We need the ability to pull the tickets that are submitted over the weekend or holidays (outside working ours) to start the time attributed to that ticket once we are inside of working hours. Example: working hours are M-F 8am-5pm. A ticket is submitted at 7:30pm on Friday. The counters on that ticket should not start until 8am on Monday when our team is back working again. Currently, we have data that is showing subpar response times.   ... Exibir mais

Workflow seems to have internal SMS but there is no option for SMS to contacts.  Thinking as a reminder of appointments it would be a great feature.    I understand there are legal issues around use of SMS but be great if could figure a way to use it and manage that it is used within legal guidelines.    thanks  Jemma  ... Exibir mais

When hitting the text message icon on the HubSpot Ap, it takes you to your texting screen on your phone, which is great. I think it would be very valuable to automatically log that text into the CRM if you hit that icon button on your contact's page. Right now it is set that you have to copy and paste that text back on the page.  ... Exibir mais

Our Sales team would like to be able to filter Deals by Products related to the Deal.   Today we use (probably too many) Deal Stages/Pipelines to distinguish which product someone is interested in purchasing. This way of tracking products seems duplicative now that HubSpot has the Product object on Deals.   Ideally, Marketing would also love to be able to trigger workflows, build smart lists based on Products. (For example, if a contact is associated to a Deal with Product X, and the Deal Stage is "Closed Won", trigger an onboarding nurture series relevant to Product X.) ... Exibir mais

Migrated from legacy feedback forum with 14 votes.   The ability to break forms up into 2-3 steps. Gradually asking for more information would be useful. See Unbounce's feature: http://support.unbounce.com/entries/20279381-How-to-set-up-a-multi-step-form   Their are plenty of studies to suggest that these can increase long form conversions.   http://www.surveygizmo.com/survey-blog/increase-conversions-lead-generation-forms/ ... Exibir mais

Some customers have alternative billing situations for their products that do not fit within our current billing frequency options below. It would be nice if they had the option to create other intervals. One customer needs a five year option for example and has to find a workaround.   ... Exibir mais

The current behavior for calculated properties is to round to two (or more) decimal places. It would be helpful to instead allow results to be rounded to the nearest whole number (an integer) – instead of two decimal places. Even better would be to either round or adjust decimal places up or down like in Excel.   This would allow more flexibility when presenting data as a Report in a Dashboard. Usually in a chart or other visualization showing accuracy down to .01 is unnecessary.   Stated differently, please add the ability to adjust calculated properties to either display a whole number or precisely specify the number of decimal places. ... Exibir mais

Ability to create a report for "Overdue Tasks" to match exactly what you see in the task dashboard.  ... Exibir mais

The team calendar should allow every member to customized their available time slots. In another words have the option for default availbility to overwrite customized availbility.    This is because if i am looking to implement a 24 hours meeting link (i.e Customized availability is set to all day). If one of my colleagues are seated in the States while I am seated in Singapore, their 12pm is my 12am.   However due to the customized availability overwriting the default availability ---> if my colleague is not available at 12pm and I did not block off myself at 12am in my Google calendar, it will identify me as available and have the option available for selection in my meeting link. This resulted in me having to block off every day when I am off work in my google calendar and it becomes really cluttered.   It will be helpful if we have a feature to block off the timing that we are off work. ... Exibir mais