Las grandes mentes piensan igual

We want to be able to analyze when each contact joined the webinar and when they left. Currently, it's possible to see the % of people joining the webinar during the scheduled time, but we want to see each individual's joined time and left time. So that we can study which content was attracting more people. ... Mostrar más

Journey reports are challenging when trying to dial in on the time it takes to complete the steps in a journey. Current Restrictions/Limitations Only one way to control the time range of the journey (sure we can do a static range or rolling time range), it is still only one time setting. Other analytics tools we use have additional levels of time parameters, the lack of this in Hubspot journeys limits the value we get out of the reports. Lacking stat of median time between steps; we only see the average time between steps   Inability to refine time parameters on each step of the journey.   Control that the action was done the 1st time since the previous step (and then stop recording the event on that report for that contact)   ----- Further details We want to look at anyone who would enters the journey up to 30 days ago. THEN, we want to know, of those contacts, who completed the steps in the journey within 10 days of entering the journey. If a contact 'qualified' to be in the journey but dropped off before completing within 10 days, that's an interesting stat along with the 'success' rate of those that did complete within the 10 days. IF we limit the journey report date range to only include 10 days, we are NOT capturing the entire cohort of interest (like anyone who was sent the email in the last 30 days). IF we try to use the contact filter or apply a list to capture the cohort for the 30-day range, this doesn't work either. The reason being the date range on the report is set to 10 days because we want to know who completed the journey within 10 days, we will still only 'see' the contacts that did the first step in that 10-day range (even though we want to look at a cohort of contacts that did the first step in the last 30 days). ------ Median is good to see in addition to Average. OR at least allow us to decide which we prefer to see for each step. ----- We should be able to refine the parameters between each step as well and control how those actions are counted. (refinements) IF we are using a custom event or a page view, a person may do those events multiple times while in the time range of the journey. It appears that the most recent timestamp of firing those actions/event, overrides the first time after the prior journey step the contact may have done the event. This creates a challenge of knowing the time of completion between steps as the first time after the previous step is no longer recorded if the contact comes back and does the step again and again. Ex) Instead of opening an email, clicking a link, logging into our app showing seconds (confirming our engagement email is working); we are seeing opened an email, clicked a link and then the time to log into our app being hours or days later. When we dig into the contact record, we see this is due to the contact firing the event multiple times after having done the action in the previous step of the journey. We care to only see the time to complete as a reflection of the 'the first time after the previous step'. ... Mostrar más

The title says it all.    Custom objects are great, but it's hard to find what you're looking for while in the field on mobile. It seems fairly simple and straight forward to be able to search just like we do for contacts and deals.   Thanks! ... Mostrar más

Created on behalf of the JA Community   I want to monitor the monthly contract rate (Number of closed deals in Jan/ number of deals created in Jan). Ideally, I want to monitor this rate per lead channel. I understand that we can show the number of deals created and number of closed deals in a report.   However, if we could see the calculated rate using these numbers in a report, we would be able to track the contract rate on monthly basis and if there's any change we would be able to check in with the reps. ... Mostrar más

Posting on a customer's behalf:   At the moment, the only drilldown available for the customer journey analytics reports are 'Count of contacts/deals'. However, in cases where a step in the journey is more broadly defined e.g. 'Page visited URL contains any of abc.com', it'll be more helpful to have an option to display the specific URLs of the pages that were visited e.g. www.abc.com/example1 and info.abc.com/example2, be it in the report table and/or in a drilldown link, to get a better picture of the customers' journeys.  ... Mostrar más

We use campaigns for all of our landing pages, etc. When we have a conversion, we want to know which campaign it came from. There should be a field that captures that, so then we can have workflows go off of the campaign they converted from. It would be similar to "First Touch Converting Campaign" and "Last Touch Converting Campaign".   ... Mostrar más

There are customer notes in Hubspot. There are customer notes in NetSuite. Seems like the option to sync them should exist in the NetSuite integration. ... Mostrar más

As a Super Admin keeping track of users activities it would be great to be able to subscribe to different categories in the Audit Logs. For example get a notice for all Security Activity (Export of data) ... Mostrar más

In the registration and Login flow of private content, Hubspot only allows partial pages to edit.  This leads to uneven branding which looks bad.  Following are the pages which we can not customize:   Registration Confirmation Page (Self Registration) Email Template for self registration Email Template for Forgot Password. ... Mostrar más