Great minds think alike

With various AI platforms continuing to gain momentum, it would be super beneficial to have the ability to parse out leads from ChatGPT, Claude, Perplexity, etc. from into their own, new Original Source category: AI Search.   This way, HubSpot CRM users can more easily see data in their dashboards at a high level and can pinpoint which popular AI platforms are producing leads. This is especially important since, currently, the Original Source they get lumped into just covers any website that isn't their own (outside of search engines).   This new option allows marketers to make more informed decisions on their strategies and what channels to pay attention to more. ...read more

We have set up deal pipeline rules to prevent users from altering closed deals. However, we cannot prevent users from altering existing line items of that deal after it was closed. This way, the deal amount - a crucial property - can be altered.    I suggest deal pipeline rules to extend to line items (or any comparable solution) so we can REALLY prevent users from altering closed deals. ...read more

Currently when we add any existing properties as a dashboard quick filters, the only available operators are  "contains any of, Is Known, Is Unknown and Doesnt contain any of" Its missing "has ever been equal to, has ever contained" This is crucial to track historical data! ...read more

Per this thread, I am requesting that you provide us a setting to turn off this feature. It would be ideal if we could turn this off at either at the individual user level or at the admin level. This autosave feature is extremely disruptive to our workflow. ...read more

Description: Currently, HubSpot’s dropdown fields only support a flat structure, which makes it challenging to organize and select options that naturally belong in a hierarchy (e.g., Category > Subcategory > Detail).  I’d like to suggest that HubSpot introduce tiered or hierarchical dropdown menus. For example: Selecting “A” could reveal sub-options like “AA,” which in turn could reveal further sub-options like “AAA.” This structure would make it easier for users to navigate complex option sets without cluttering the dropdown with too many items at the same level. A Level 1 └── AA Level 2 └── AAA Level 3   Use Cases: Classifying companies or deals with multi-level categories. Organizing product or service options by main category and subcategory. Streamlining forms and reducing user error by showing only relevant sub-options based on previous selections. Benefits: Enhanced user experience, especially for large datasets. Improved data quality through more intuitive field structures. More flexible customization for businesses with complex workflows. Possible Implementation Ideas: Allow admins to define parent-child relationships between dropdown options. Let users expand/collapse dropdowns to navigate tiers. Offer conditional dropdown logic within a single dropdown property, rather than relying on separate fields and conditional visibility. Thanks for considering this enhancement — it would be a game-changer for us and most likely other companies that rely on structured data collection in HubSpot! 🚀 ...read more

I noticed that the recent update changed the comment color to a pale yellow, which blends in too closely with the white background, making it difficult to read. I would appreciate the option to revert to a brighter color or to select a color that I prefer. ...read more

Currently, you cannot reset fit or combined scores back to 0.   The closest you can get is adding a negative amount to the score to try and reset it back to 0.   In a case where a lead is disqualified, their score could be 10 or it could be 300. Dependent on how long they've been a contact etc.  This means that instead of having a clear reset; you have to subtract the highest possible lead score a lead could have. This could result in some contacts ending up with a score of 0 and others ending up with a score of -290.    This is messy and confusing for reporting and automation purposes and not feasible long term as you constantly have to update that negative to account for the highest possible scores.   It would be good to have an option to reset the fit or combined scores back to 0.  ...read more

Have you had a social post drafted within HubSpot and it's suddenly not there? Was it deleted but you don't know who deleted it, nor can you recover the lost content? There is currently no functionality within HubSpot that offers a recycle bin for deleted social drafts or an audit log, to determine who has deleted the content.  This is extremely high risk if you don't have a backup of the content internally and have multiple users who have access to the social tool. I'd like to propose a recycle bin that stores - for 30 days - deleted drafts or deleted scheduled posts. And an audit log will show which user deleted the content.  Then that content can be restored should it have been deleted by accident.  ...read more

When you select a task from sales workspace it takes you to the playlist screen, where on the left there is your tasks, in the middle the abilitity to take notes and on the right the information panel of the contact.    I talked with the support and it is true that you cannot fully modify the panel on the right. For example breeze intelligence is there to stay, and so are many other things.   I would like that I could remove all the things that I don't need in the contact information panel and just be left with the stuff I need.   tldr: removing things from contact information panel is not possible for this specific view. ...read more