Great minds think alike

It would be extremely helpful to sort tasks by Time Zone. This goes beyond doing separate sequences for each time zone. I feel that if we were able to simply sort a task list by time zone efficiency would increase. ...read more

When merging 2 tickets, the resulting ticket gets a new ticket ID.  Previous ticket IDs are not searchable in any way post-merging, which is an issue when, for example, a customer has received one of the original IDs in a confirmation email.   The suggestion is to archive the original ticket IDs so that they remain on the resulting record and are searchable.  Ticket names are already archived in the activity feed when a merge occurs, and it would be great to add ticket ID to the same activity log:     1. Role/team who would benefit from the feature: Customer Support agents handling tickets with customer issues.  2. Their goal is to be able to merge related customer tickets while still being able to navigate to the current ticket based on original ticket IDs provided to customers. 3. This would save time otherwise spent manuall searching, improve user satisfaction, and improve end customer satisfaction. 4. This feature is partially present already through the Merge activity which retains the original ticket Names on the record - idea is to also include ticket ID here.   ...read more

The Ads section of Hubspot has key campaign metrics on external ad spend (LinkedIn, Facebook, etc).   A few insights are the number of customers created from these ads (attributing marketing to Sales), overall cost per lead/contact and cost per click. It would be fantastic to be able to show this data within marketing dashboards to prove ROI and show the gradual decrease in cost per lead. ...read more

Knowledge Base: Set global form colors and fonts  Why don't admins have the ability to apply more default styling to the submit buttons under Settings>Marketing>Forms? Currently, we can: Set default button background color Set default button alignment Set default button font color Where is the default button font size option? The only way to change this is at the individual form level under styling. It defaults to 12pt. That's crazy small! The only way to change this is at the individual form level. This logic seems backwards! It offers too much room for inconsistency across multiple forms due to human error. Please fix this HubSpot Development team!   I would also like the option to change the text from sentence case to all caps by default. Again, the only way to do this is at the individual form level. If we could apply this styling globally then there is less room for errors and there is more efficiency! ...read more

Hi team, I worked with a customer who would like to have the flexibility to customise the font for their individual view (as opposed to global) of their conversations inbox. As of now, the specified font in the user defaults tab will will apply to outgoing emails from the CRM and the Conversations Inbox email editor for all users of the account. ...read more

Hi -   While you can create a task at the time you are writing/sending an email, you cannot do that for an existing email in the timeline.   The idea would be to create a task linked to a specific email in the timeline of a contact or company.    This would allow a manager to task someone with resolving or addressing a specific discussion/issue with clear and precise context, as well as the framework for resolving issues (who to contact, etc).   In keeping with the guidelines: Who: Managers who are monitoring their team activities, senior sales people with trainees, etc, as well as salespeople working in a team Goal: linking a task to an existing email within a contact or company guideline Value: providing critical context for the task by linking to the specific email that contains an issue or other reasons for review, such that the complete framework for resolving the issue (such as who to contact, etc) is visible and transparent. ...read more

Right now, the only options for setting background colors on sections are rgb(a) and hex according to the documentation here. Allowing for custom properties like var(--grey-bg-1) to be set at the section level would not only be convenient for those themes leveraging custom properties, but also allow for dynamic switching of those colors based on user preferences like prefers-contrast: more and allow theme authors to build in functionality like a "dark mode" switcher that carries over to the background colors set by content editors. ...read more

Hi there,   since we have a specific B2B pricing, we need to be able to adapt the calculation/formular of the "net price" in the line items.   We want to be able to add "add-ons" to specific line-items. That could be done then via adding a new true/false column for the add-on and then calculating the net price with respect to that (e.g., 3000 EUR unit price + 300 EUR if this add-on is "true").   Best, Daniel       ...read more

As many of you know; The right sidebar of Service Hub is a bit annoying to see in full size the activities and reading of emails, chats and forms. Ideal that there is the option of minimizing the right sidebar for a better use of the tool     ...read more