Great minds think alike

Hello, We have Hubspot Service Pro. We have a few agents (Representatives) that are using Hubspot to support customers and close tickets from a pool of 100~ tickets per day, we need to assign 5 for each owner (agent), every day. We have 5 Agents, And the rest to assign to the Super Admin or not to assign at all.  We need a tool in the workflow add a *limit number of tickets* per agent per day... and not just "rotate".   Thanks,   ...read more

We need to be able to filter by the number of won deals associated to a contact. Currently, this can only be achieved through convoluted workflows and lists.   It would be great to be able to create a list, for example, of contacts with at least 3 won deals associated to them. The filter criteria currently just looks at any associated deal, but we need to be able to make a list to see high value customers with more than one Won deal against them.  ...read more

Would be very helpful if inbound calls would be forwarded to multiple team members phones so that if one member can't get to the phone, the next on can. Would increase the standard of service and make sure no clients feel neglected and less time spent on returning calls and catching up.  ...read more

Currently, I don't like how there is no way to restrict users from adding a new custom view to an index page. . .     This results in the following problems at the enterprise level:  1) Lot's of duplicate views  2) Inconsistent columns / properties included 3) Innacurate filtering 4) Having to log in every account to remove a view just to delete/archive an old property.   In a perfect world, it would be awesome if we could set permissions up so that the team lead is the only person able to add custom views.    Thus non-managers need to run their requests through them or the admin. Standardizing would greatly improve their experience with views.  ...read more

At this time there isn't a way to see the number of page views within a set time frame. We can refine the "Page View" criteria (in both Lists and Workflows) either by the date of view, or by the number of views - but we cannot combine these two together to identify number of page views on one particular date. ...read more

Is there a way or would it be possible to add the Buyer Company Logo to the customized quotes template. You have the option to choose Buyer Company Name, Buyer Company Main Address, Buyer Company city, state, zip, Buyer Company Country. Why not have the ability to select the logo, since logo's are part of the Company? ...read more

LinkedIn has updated the limit from 1.300 to 3.000 characters. Please update accordingly in the Social Media interface. Thanks! Who (what type of role or team) is the feature for? Every company who wants to publish via HubSpot. What is their goal? To create deeper content and having the same guidelines like when posting on LinkedIn itself What value will this add? To maximise options to publish meaningful content and giving reasons NOT to publish these on LinkedIn itself. ...read more

Many of my clients already define many of their HubSpot Campaigns around specific events, so it would be helpful to be able to directly associate a Marketing Event with a campaign so that Registrants and Attendees would show as Influenced Contacts, etc., automatically.  This is especially helpful for cases where registration for an event would be captured outside of a HubSpot form submission (e.g., registering through EventBrite LP). The Marketing Events beta is an exciting step, but there are a few features I'd like to see that would make it more useful.  Here's another idea someone posted that would make this new Beta feature more useful: https://community.hubspot.com/t5/HubSpot-Ideas/Clicking-through-to-participants-no-shows-from-Marketing-Events/idi-p/408239 ...read more

Between our Customer Success and Sales teams, vs our Support teams, quite often we have a couple of conversations that are fundamentally not related in progress with a customer.    Currently, the default behaviour for Hubspot is to auto-associate records, and where we see this the most, is fresh emails to a contact is created on a contact or company record and is auto-associating with an open ticket record.    We'd really love to have the ability to be able to set the default behaviour, either by team or by user, to determine if all open tickets should automatically be associated to new communications when created on a contact or company record. ...read more