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Hello,   sometimes happends that some customers send 1/2/3 emails with different subjects, this action open more than one ticket for the same person.   Would be helpful have the possibility to divide the tickets using email addresses instead of the subject, so in conversation inbox we will have just 1 ticket open for person instead of 1/2/3 etc... with different subject for the same issue.   Thank you! ... Mostrar más

It is currently not able to create more than one survey for each type of survey (customer loyalty survey, customer support, customer experience).   It would be great if it's able to create more than one survey for each type of survey so that users can create multiple surveys in multiple languages.  ... Mostrar más

Would love to have the ability to trigger a workflow based on user permissions so that we could utilize workflows to trigger internal content to compay-wide users. Meaning, would love to have the abilitiy to trigger a workflow based on a company/internal user for things such as training, company updates, etc. based on their user permission set within HubSpot.  ... Mostrar más

It would be great if we could configure the ability to display pinned Notes to show up in the Preview (right) sidebar.   ... Mostrar más

It would be beneficial to have a feature within the feedback survey tools that recognizes contacts' emails and limits the amount of times they submit a survey. This will allow HubSpot users to have clean data and not having repeated survey responses outweight other contacts' responses.  ... Mostrar más

Hey hey,   At the moment it extremely cumbersome to remove multiple views, as you need to delete them one by one...   And if your team is using them a lot (and I reckon that's the right way of using HubSpot ;), every major change of system settings is a nightmare for SuperAdmins...   Especially that as you know, removing/archiving any property in the system requires adjusting / deleting any workflow, view, report and list that uses that property - for us that goes often into dozens...   It's extremely time consuming if a change is big, and big changes happens...   So a bulk remove of views would be most welcome ... Mostrar más

I would be desirable for us to have an API to manage Comments in Notes. We want to sync our developers issues tool with tickets in Hubspot and should be desirable to have sync all comments in both tools. ... Mostrar más

According to the support team, the Influenced Revenue in Campaign Analtyics is "an imperfect metric at the moment because we include all deals associated with these contacts."   This means that "any deal that is associated with any influenced contact is brought into [the] influenced revenue figure, regardless of when the deal was closed."   We need the ability to have influenced revenue look at deals that were Created and Closed AFTER the campaign was created and Created BEFORE the campaign was created but Closed AFTER the campaign was created.   An added layer of complexity is the report date range filters. I think we need to have the report dates impact how the revenue looks. For example, if I filter to see contacts influenced by a campain within the last 90 days, we shouldn't see deals that closed in a windo prior to that 90 days.   Here's the best way I can illustrate this: Campaign Influence Report to view "Contacts influenced for the past 90 days" Inbound 18 Campaign, Created 1/1/18 Inbound 17 Camapaign, Created 1/1/17 Today's date: 8/08/18 Look back range: 8/06/18 to 5/08/18   Let's say there are two deals associated to one contact: Contact Name: Bobby A Smith Deal 1 Created 12/10/17 Deal 1 Closed 1/15/18 Deal 1 Amount: $5,000 Campaign(s) Associated: "Inbound 17 Campaign" and "Inbound 18 Campaign"   Deal 2 Created 1/10/18 Deal 2 Closed 5/10/18 Deal 2 Amount: $1,000 Campaign(s) Associated: "Inbound 18 Campaign"     My proposal is that deals could appear as influenced in two ways. Deals created after the campaign was created and have closed within the dates that you are filtering in the influence report AND contacts were influenced by the campaign. Deals created before the campaign was created but closed after the campaign was created AND a contact was influenced by the campaign. In the above example, Deal 1 would appear against rule 1.  Based on Rule 1 (above), the results for the "Inbound 18 Campaign" should be $1,000 of influenced revenue based on the create date of the deal. This is because the deal was created after the campaign was created and closed after it was created.   In the above example, Deal 1 and 2 would appear against rule 2. Based on Rule 2 (above), the results for the "Inbound 18 Campaign" should be $6,000 of influenced revenue based on the close date of the deal. This is because the deal was created before the campaign was created and closed after it was created.   I think the data would need to appear in two different columns: Influenced Revenue: Created and Closed Influenced Revenue: Closed   The columns would have tool tips to explain how these columns are calculated.   Taking it to another level, interesting and perhaps useful data would be: Influenced Revenue: Created Deals  This would be all deals created within that lookup window and associated to that campaign   I think the default behavior should be that all deals should not be included in "Influenced Revenue" unless the deal was created after the campaign was created.   These other metrics I'm proposing should be additional and optional to add to your columns in the report. ... Mostrar más

Currently, if a customer comments on a blog post, other readers or blog managers in HubSpot can reply to that comment. When doing so, however, the original poster does not receive a notification email letting them know that their comment has been responded to. As a result, community managers, blog editors, and other marketing folks working with the blog either have to hope that the original poster decides to come back, or take the additional step of emailing that contact to let them know that their comment has received a response.    When commenting on a blog post, ideally the commenter would be able to check a box indicating that they want to be notified of responses to their comment. ... Mostrar más