Great minds think alike

We've been updating our contact property fields to better match our internal database for smoother integration. I.e. we need a Direct Line field rather than the generic Phone Number field. Through this process I've found not being able to edit the default properties presents several challenges.   I instead tried creating custom fields, but currently our only options are number fields with limited options (unformatted includes decimals, formatted includes commas, and then there's currency) and single-line text fields, which leaves it to the user or contact filling out the form to correctly input their information. Not ideal.   There currently is no way to clone the current Hubspot phone number fields or to add the same features and requirements (country code drop down and character requirement).   My simpliest suggestion is to allow Hubspot admins to clone default Hubspot property fields or at least the fields for phone numbers. A potentially more complex method would be to enhance the form field options when creating fields to have an option specifically for phone numbers that will include the country code feature, minimum/maximum character requirment, and the formatting that only allows numbers and dashes.   This feature really would help my company and save us quite a bit of extra work on the back end of data management and formatting.   Thanks!   ...read more

It would be great to be able to insert a meeting link in an email to a contact, and then have a "next available time slot" populate in the same line so the contact can easily book when the person is next free. ...read more

IT would be nice if there was a live chat pop up that was forced to stay open until the person it was sent to physically has to close it. This would result in chats not being delayed/missed. ...read more

You can now bulk delete workflows leveraging our new Workflow Folders feature. Once you create a folder, you can bulk select workflows and move them into the folder. The folder can then be deleted, and all of the workflows inside of it will also be deleted, as indicated by a prompt.   https://knowledge.hubspot.com/articles/kcs_article/workflows/organize-your-workflows-with-folders-be... ...read more

Would be neat to have a HubSpot community badge for acchieving the HubSpot Champion User status. ...read more

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We are continuously getting complaints from our customers about their experience with Hubspot chat on mobile as they struggle to close the welcome message for Hubspot Conversations   The tappable area of the 'x' is too small for peoples fingers so they keep on opening the chat instead of closing it. Please could you increase the size of the tappable area for the 'x'. You don't need to make the 'x' bigger. Just increase the tappable area. This won't change the functioanlity at all of the chatbot at all. It just improves the user experience.   Possible solutions:   1) On our website, we make a div with padding around the 'x' clickable as shown in the screenshot below.   2) Another option is to add an :after element to increase the tappable size as suggested here: https://css-tricks.com/enhancing-the-clickable-area-size/   Please I beg you to make these changes. We are unable to override the hubspot css as the chat widget is in an iframe. I have tried switching off the chat but that dropped our conversion rate. The only thing that stops us from moving to another chat provider is that we love having the history of leads in hubspot and we can target them according to lifecycle stage in hubspot chat.       ...read more