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BVolante

1. Native WhatsApp Engagement Chatflows / Chat Bot / Workflows Use the current Chatflows feature and add a new function to select which channel this Chatflow will be using, either Website Chat Bot (Current), WhatsApp, or any channel connected. 2. Workflows for Conversations > Inbox > Message 2.1 Send WhatsApp-approved Message Templates Create a Workflow that triggers when a new inbox engagement is received via WhatsApp or any channel and filter it based on the message to send the corresponding WhatsApp-approved Message Template. 2.2 Create a Ticket then Send WhatsApp-approved Message Templates Create a Workflow that triggers when a new inbox engagement is received via WhatsApp or any channel to automatically create a Ticket and then send the corresponding WhatsApp-approved Message Template based on Ticket details. Hopefully, one of the these days, one of this feature will get implemented. Feel free to comment your suggestions regarding WhatsApp Chat Bot. Upvote, so developer can notice us! Thank you.

DGarcia2

As it stands, only chatbots with ticket or live chat can log the convo or interaction. For somebody with a business that uses statistics, it is a roadblock to achieving positive results to not be able to have statistics for the chatbot. Hoping this feature will be introduced.

marausa

Currently, it is not possible to add a column that displays the information related to the forms that the contacts have submitted. This is valuable information and much more efficient than having to create separate lists per form. Right now, that would be the only way for me to see which forms received the most submissions or what products/information have been of most interest to my audiences. I hope the dev team will consider this and implement soon. Thanks!

JCurcio0

Currently, you can only prioritize sending one-off marketing emails if a contact hits your frequency cap. No matter what, if a contact hits your frequency cap an automated workflow email won't be sent. The same option, but for automated emails, would be helpful so those in workflows can be prioritized as needed.

KSchwandt

When adding an attachment to a deal, that attachment should also be added/associated with the associated company and contact records. I realize every deal can be unique but if a deal is associated to a company/contact record, every attachment should also be added to the associated records. Example: When I upload an agreement to a deal, I should then be able to view that attachment from the associated company record and/or the associated contact record. Potential Alternative: When uploading an attachment, be given the opportunity to select/deselect also adding it to the associated company/contact records. That would give each user control. Value Added: Support/Customer Success teams would not have to dig for agreements/files inside of deals nor would the sales team have to upload to multiple places.

KHoegh

Being able to create a two column design where the left column is white and the right column is a color would be really helpful to create beautiful call-out boxes that stand out. I also would love the abililty to be able to have a border around a content block itself. With these two capabilites, a user can create a four column table that is still accessible for seeing-impaired users. Below is a folder of screenshots of this capability that a competitor has and I miss this feature so much. https://equitrust.robohead.com/map.do?id=IAkZej6C1713371255

APersoff

Ownershp of an article when using the pull down menu on the main KBase page is deternmined by the origanl person who authored the article. Search field If someone leaves the company it is important to be able to 'change the author' to the person who is resoponsible for it. This allows them to sort for their published articles quickly, otherwise, they need to remember who owned it previously. It is also unlear what occurs it the original author is removed from Hubspot

MadisonMoniz

I am looking to help organize a HubSpot account after a migration from a different tool. Notes are an important aspect to the migration! I am trying to bulk upload notes as activities on records, and pin one note per record. While uploading 800+ contact records and notes, doing this in bulk would exponentially save our team time in pinning notes one by one.

KBanker

We have had instances where we had to manually create a lead. It would be great if we could backdate the create date for these.

Sascha_Retactic

Hi, now that we have the Commerce Hub available in the EU, nicely tied into Stripe and even including payment options such as SEPA that are important here, we need to discuss the elephant in the room: Accounting Integrations Right now, we have nothing. In the US, at least a Quickbooks integration is available (which in of itself isn't a lot of choice for our fellow US users, either). We have extensively evaluated Commerce Hub for us, and while we would love to use it, we can't. Especially in the context of Subscriptions, where you have a complex set of "sub-transactions" per transaction (Stripe fees, Hubspot fees, etc.), it's imperative to get this exported into commonly used accounting systems in the EU. Speaking for Germany specifically: No DATEV (the quasi-standard here) integration = no Commerce Hub. The only option right now is to do it manually, which is, given it's 2024, not really an option (when looking at thousands of potential transactions). I would like to know if and what Hubspot is planning on that front. Thanks Sascha

Las grandes mentes piensan igual

WhatsApp Chat Flow Suggestions and Workaround

Option to log everything from chatbots

Ability to add "form specific" information to lists

Include the option to override frequency cap when sending automated emails

Add Attachments on Deals to associated Companies/Contacts

More settings for content block design drag & drop

Knowledge Base - Edit Author

Bulk Upload Notes and Pin To Records at Import

Backdate a manually created lead

Commerce Hub in the EU: Accounting integrations

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