Grandes mentes pensam igual

Hello Community! How awesome would it be to have the option to add the option to book a meeting or a call for a demo request form built with the new feature of multi-step forms?  I think it can be very useful for many users! having the options to add the tool used for it. Thanks!  ... Exibir mais

Hi everyone,  The new ticket tags functionality is very nice! As a Servicedesk Admin, I would like to add tags without having to set some conditions for the tags to automatically appear in tickets. In other words, I want to be able to add colorful tags (without any preset condition) which can then be manually attached to any ticket I or my colleagues choose. The automated ticket tags do not always match our needs.  Thanks! ... Exibir mais

Clients sometimes go on extended leave or maternity leave and once they come back there is no way of adding them manually back to receive emails. They are currently supressed 'due to low engagement'.  ... Exibir mais

What is the timeline for adding additional languages to the knowledge base? We need Croatian language in knowledge base otherwise knowledge base bot is unable to recognize input and give correct answers. ... Exibir mais

Would be great if there was an option to remove an association from an object if certain criteria are met in workflows. There are options to remove association labels but not the association itself.  ... Exibir mais

I need to create a counter to include in automations—specifically in workflows. This counter would facilitate lead distribution by setting a limit, for example, of 10 leads to be distributed among Team X. Additionally, this counter could be used to determine if a consultant has fewer than X available processes. This would serve as a trigger for the workflow to distribute more leads to the consultant. ... Exibir mais

There is an arbitrary limitation on which fields can be used for sections such as "Recipient company" or "Recipient contacts" when creating a quote. There is no field for the legal organization ID, only the company name. Where we operate, it is standard practice to include these to easily identify which legal entities are involved in a deal.   I would like to be able to have greater control over the info that goes into the quotes. ... Exibir mais

Currently, tickets in Help Desk seem to pick a random contact to have as the one that shows up in ticket previews. I can't work out the logic - it's not necessarily the first person who got in contact, as you can add a random contact who hasn't even responded and they will show up in the preview.   It would be really useful to assign a "primary" contact (first person to email) who remains as the visible contact until you manually change it.   Example: Said is the main contact who is responding to the ticket, but Gilda is showing up in the preview as they are an associated contact as well.   ... Exibir mais

We request that the link within the knowledge base be displayed in blue, in accordance with the longstanding convention of the internet.   ... Exibir mais