Great minds think alike

I use the hubspot phone number as my main business line and have it listed on business cards, Google Business Profile etc. Because of this, I get calls from unknown numbers. Sometimes spam, sometimes prospects, sometimes something else.    Currently, if someone calls my hubspot phone number and I miss the call I do not have an easy way to call them back. There is no way in hubspot to simply enter in a phone number you want to call.   The number HAS to be associated with a record. However, in the above example that makes no sense and is a huge hassle. So let's walk through the steps.   1. Someone I don't know calls my business and I miss the call. 2. I see the missed call in hubspot, but because this is an unknown contact I don't have any info on it. In this case. I have to create a FAKE contact (because I don't even know who this is yet) and then dial out to the number this one. 3. If the caller is relevant, I then have to edit all the fake contact info I just put in to make this call and adjust it so it's corect. If it's a spam call I then have to remove this fake contact I made so it doesn't pollute my contact list.   Can you imagine anyone or any company that does marketing and uses their hubspot number? They could be getting dozens of calls a day from unknown numbers and have literally know way to call them back if they miss the call.   What a nightmare and hassle. ...read more

It would be very helpful if the property "Call and meeting types" is stored as a mandatory field so that the field cannot be forgotten when logging. Another option would be to introduce the call result as a mandatory field. A useful option for upcoming reports.   If you have any questions or comments, please write a comment. ...read more

Hey y'all --   My team recently ran into an interesting issue. After Hubspot Support couldn't solve it, they suggested I post it here.   Essentially, we have tried as many Permissions settings as possible, yet every Hubspot user on our Portal is capable of seeing every call on the Contacts > Calls index page -- no matter what team or user the call originated from.   This, as you might suspect, causes issues where manager-level calls (and their recordings/transcriptions!) can be seen by any sales rep in the portal. With multiple departments' calls all appearing there, too, it can cause a headache. If our CEO has a call with an important partner, we can't stop our new hires from listening in--not great.   This feels like a baseline privacy/security issue that should be resolved ASAP. Thanks! ...read more

Currently, there is no documentation stating that toll-free numbers can be used with the SMS tool. While it looks like using toll-free numbers is not currently possible with the calling tool (source), some businesses fully rely on using toll-free numbers and thus having the ability to add toll-free numbers to the SMS tool would be greatly beneficial for businesses in this demographic.  ...read more

Use Google Voice phone number while calling or texting prospects and customers to utilize HubSpot functionality to track and make notes/follow up tasks. That would allow me to use one phone for both personal and business use with two different phone numbers. ...read more

After the recent update all placed from the HubSpot browser to have a mandatory outcome, it would be great to now have the same feature for manually logged calls. ...read more

Currently there is no easy way track the 'coaching' activity of managers on recorded meetings. We want to give easier access to what they have done, and where something is needed. For example: when did I leave a comment last, on what call was it, of which team members  have I not listened to any calls yet? Have insights on those activities will help build a more coherent and impactful cadence on actual coaching. You could build something with Views, but it's a hack at best. Some actual insights would help to chase the Sales managers on their coaching activities would go a long way for accountability and rep improvement tracking. ...read more

I would like to be able to customize the drop down list from the call outcome option as it doesn't represent the outcomes I would like recorded. Is this possible? Otherwise can we turn it off so it doesn't state no outcome on the timeline? ...read more

We need to be able to export call transcripts from Hubspot, so that we can perform analysis on different groups of contacts and identify trends in their phone calls. Currently the only way we can see a call transcript is to manually click on each individual contact - it's not possible to do a mass-export or to have the call transcript included as part of a list or report. This funtionality would be super helpful to our team! ...read more