To API developers : I really love your work on the api V3 and there is a little thing you can change to make api V3 users happy. It's not critical but on my mind a high priority to make the api really usefull for company import. Here is the point   Issue : Actually documentation says : "Please note: companies created through API will not be deduplicated by the Company domain name property"   It make no sense, we need to check before each insert if a company with same key exist, it cost time to our import workflow and cost load on your server.   Expected behaviour : The solution is to add a defautlt primary key on company domain which is really unique, and maybe let us during the request add a parameter for a custom field of combination of field.   If needed feel free to contact me to talk about my feedback on API v3, (in the past i use to create complex api for my startup, and i'm able to code in php and nodeJs)   Regards ... View more

The inbox that forwards messages now adds that inbox email address to new conversations and we are having to go back and delete that email address. If we reply from the conversations inbox, it is often creating a duplicate ticket because our hubspot@ account is emailing the + 1 email each time as well. ... View more

We need the ability to be able to enter and have sales activities with a contact in HubSpot even if it exists in your HubSpot account already.   With having a larger sales team where the contact might interact with multiple salespeople, this becomes a problem when you can't enter the contact in HubSpot because another user already owns the contact, and limits the sales activities to outside of HubSpot.   Since each contact as it is entered is given a user ID, instead of basing it off the email, I hope this is something that can be changed to accommodate this change. ... View more

Hi there,    It would be great to see our email campaigns in the marketing calendar ordered by the granular send times and color coded by campaign. Most of our emails are at the :15, :30 and :45 mark (different markets use different times just in case there are contacts in both). We used to see them staggered in the previous version of the calendar but now they all line up on the hour side-by-side. They're all the same color as well, which is making it hard to differentiate between the campaigns.    It also no longer saves our preferences on which campaigns we want to see like it did in the past. I now have to go in and reset the "campaign" and "type" filters every time I use the tool and it's adding unnecessary delays to viewing the right information.    Thanks! ... View more

As we start to use HubSpot across more parts of the business (outside of just sales and marketing) we want to capture more and more data/info in HubSpot - in one system that our entire company has access to; that's the dream!   Anyway, our customer success team wants to leave notes on a company record, and categorise the notes (if appropriate). For example, if we want to track customer comments everytime our 'customer support' is mentioned in a meeting/call, then the team would like to add #customersupport to the note.   Then it'd be awesome to be able to filter all notes with a certain hashtag from a central place within HubSpot, without having to trawl through every company or contact record to read each individual note.   We'd then be able to see, at a glance, all customer comments about #customersupport and perhaps other important info like product requests or roadmap input... ... View more

HubSpot has a  'Close Ticket' button in their email reply to customers which closes the ticket once applied.   Can HubSpot make this CTA ticket button available to customers?   ... View more

That there was the possibility of automating the status of a task or its status through WF.  After-sales teams follow up with tasks, which then leave call logs, it would be very good if the result of the call associated with a task could give the status and result to a task.  ... View more

We need to be able to view which sales rep has shared which document. Having this to report up to our Exec team is huge. We want to see who is using them the most. It would be similar to the meeting reports where you can see how many meetings they have booked in a particular time frame, along with the type of meeting.  ... View more

Marketing emails currently default to single column in mobile. It would be awesome to allow for discretion over how many column to show for different elements. Our emails have reasonable length on desktop but are extremely length and poorly formated when defaulted to single column. ... View more