Great minds think alike

Currently there is no way to allow users to download videos that are hosted on HubSpot. Can you please anable this feature ...read more

Je réalise un projet de Customer Success dans mon entreprise, Tessan, au pôle Opérations et j'ai utilisé l'outil Tickets de Hubspot. Mes workflows et mes crétions de tickets fonctionnent bien, mais dès lors que je crée un workflow basé sur une réponse à un Call-To-Action implémentée dans un mail automatique, le workflow ne s'éxcute qu'une seule fois par client et c'est très embettant pour l'automatisation des services pour notre équipe SAV. De même pour les enquêtes de Feedback, le problème de réinscription me freine et rend impossible le retour sur expérience des clients à plusieurs reprises. Cela pourrait faire partie d'une amélioration Hubspot.  Merci pour votre service de Customer Success qui est très à l'écoute et efficace.  ...read more

Is it possible to make the user experience in the community friendlier? Hoping for a more modern interface. I think the user experience is great in all HubSpot's Hubs and it is not reflected here.   ...read more

Hi   we are using 2 different inboxes sales@ and support@. In many cases our support team fowarded the customer inbound Mail with a short comment to sales@dina.de. In this case we cannot use the comment function, because this comment is not visible if you send a mail. So we have to write down the comment directly as mail text. If our sales office will answer the customer, the comment from our support cannot delete from our sales, so the comment will also send to the customer. This happens when you work diretly in the inbox, not if you will work on contact page. My idea is, if we could move a mail from one inbox to another (included the comment from the comment board), we get all information to the right department, so we don't have to send a Mail from support@ to sales@, and the comment is intern visible. Hope you undestand what I mean, kind regards Philipp ...read more

Hi,   It would be helpful that once a ticket enters the "closed" stage that after 30days that ticket can no longer be opened by the customer, this would help as the customer would start a new conversion on a completely new topic, and from a reporting point of view, it only shows as one ticket whereas the rep has dealt with two tickets and is effecting their KPI metrics. ...read more

I work on the Community Team in my organization, because of this my responsibilities involve everything pertaining to our customers including Feedback Surveys. Currently the only way for completed surveys to come back to us is by giving an email and because of this I receive all completed surveys and then forward them to the company owner, wether that's in my office or our regional offices around the world. My proposal is to introduce the capability of sending completed surveys to company owners.  ...read more

I'd like to see an option to create a UTM tag for social media. My company is currently working on our social media campaign and would like to track data that shows how people are finding our landing page/website through Google Analytics.  ...read more

I currently work in a marketing team and one of my responsibilities is to manage the social media platforms for the company. We have a Canva account and we created templates we want to test and add to our SM calendar. My CEO recently wrote an article that was featured on another website and we wanted to feature the article on our SM. Currently, when entering a link to an external URL, Hubspot gives you an option to either 1) use the default image from the article or 2) use a hyperlink in the post itself and then place your designed image into the post. I'd like the ability to use my image and integrate the link to the article into the image so when someone clicks on our image, they go to the article.  ...read more

In the Marketing Email page you can create 3 types of emails:   Regular - To be sent right away to a segment or list Automated - To be used in Workflows Blog / RSS You should be able to create Follow Up emails from scratch like any of the above, which you can't. You can clone an existing follow up email from the list, but not create one. As of now, if you want to create a follow up email from scracth you have to go to a Landing Page and create one in the "Follow Up" section. ...read more