Great minds think alike

PieSync supported syncing PipelineDeals. You can keep using PieSync through 2021, but in the meantime we're checking if we need to prioritize turning this into a data sync app? Please upvote! Thanks. ...read more

PieSync supported syncing Emma. You can keep using PieSync through 2021, but in the meantime we're checking if we need to prioritize turning this into a data sync app? Please upvote! Thanks. ...read more

PieSync supported syncing Help Scout. You can keep using PieSync through 2021, but in the meantime we're checking if we need to prioritize turning this into a data sync app? Please upvote! Thanks. ...read more

Clone all blog posts from one blog to another in the same portal. ...read more

Dear all,   how about having kind of text boxes that are stored and managed separately. Thus, I can use them multiple times over multiple articles within the knowledge base and just need to edit them in one place.   Possible use cases I can think of are: Versioning. If an article relates to the handling of a device. Let's say how to charge a device and how to update a device and the company is developing multiple devices in the future that share similar articles within the knowledge base. Instead of going trough all articles with the possibility to forget one, the version update can be done at one location and is automatically updated in all relevant articles.   Responsibilities. Consider the knowledge base used for internal purposes like who is responsible for security and safety. The role is responsible for information about first aid, fire prevention, and occupational safety. There are multiple articles providing information to those topics within the knowledge base that also have contact information to the person who has this role. If the contact information change, the information just needs to be changed at one place and not over multiple articles manually. Thus, the risk to forget one article is reduced.   ...read more

Hi there,   We do work with the conversation inbox a lot in order to respond to our customers queries. Unfortnately the system doesnt let us sending that way the signature with. Would that be something you could implement in your service?   Many thanks and kind regards   Laetitia ...read more

  This is a sample analysing past week. Why not auto-adding comparing figures: E.g. changes compared to the equal timeslot before the one chosen. Or the average figure per time slot over the past X timeslots. In this example we are showing conversation volume per source from past week. Then, in greyish, there could be added the figures of the week before. The same thing would be applicable to many other statistics. ...read more

Don't understand why ip_country has a different format and thus can't be copied into country unless you build a massive work around. There should also be an automatic translation of country into region code when enabled. At least on company level.   ...read more

hi ive noticed i get repeat notification more than once when someone opens the email, i assume this is because the person may be reopening the same email? if so, anyway i can set it so that  i only get notified the first time the person opens an email, and not thereafter? thanks! ...read more