Great minds think alike

As a team we find it difficult to analyse conversations as we can't enforce categorisation. It would be great to be able to male this field mandatory before closing a conversation.    ...read more

Would be good to edit Product Library Columns.  So when new product properties are created and a new product data is imported the Product Library updates the column headers to match. ...read more

I have been using Hubspot for a while, but never logged out, and didn't save my password.  Yesterday when I tried to use it, it told me that my authentication had expired.  When I tried to log in again and asked for my password, the email was sent to an email address that no longer works, as the company for which I worked has ceased trading.  Does anybody have a workaround so that I can get back into my account, otherwise all my previous work is lost?  ...read more

When logging a customer service call, I would like it if our team were able to choose from a drop-down of options in a custom property that describes the issue being faced by the customer who called us.     So I would create a property called What's the issue? which would hold those problems most commonly faced by our customers. Our customer service team members would choose the issue from the drop-down menu when logging the call. This would make it easier to describe the problem and would also allow us to report on and track the most common problems being faced by customers.   ...read more

HubSpots needs a way to handle string translations in the CMS. We have multiple language variations of our website – each on their top-level domain. If we wish to translate a simple word as Search in the menu, we need to create an IF/ELSE logic in HTML/HUBL and then translate each word into the need languages. This can be handled easier on other CMS'. ...read more

On some of the top website building and hosting sites, you are almost always able to view how many users clicked on a link, video, image, etc. to guage interest and performance.   Currently the blog performance does not have an HTML Click Map similarily to the email marketing performance. It would be great to see how many clicks we've gotten on videos, various CTAs and if users are navigating to read other blog posts at the bottom.  ...read more

It would be great to have a functionality to see the changes that have been made, and also be able to monitor the time that HuBSpor is used by each user. Not only with the purpose of creating fines but also rewards for compliance with the use ...read more

It would be extremely beneficial if we could access the sharable link of marketing emails sent to contact records for use with workflows. This would allow customers to copy and paste this shareable link into a custom contact property via a workflow allowing them to have further visibility and data on the contact record level of what marketing emails were sent i.e if we send an email to an individual through Hubspot, we could then add the shareable link/web page page URL of that email to a field/property such as "last email delivered". ...read more

Hi, I've been a marketer for thirty some years now, mostly in the industrial materials area.  One of the common threads of this experience is that Sales has the expectation that Marketing will generate qualified leads that they can turn into new revenue, but when Marketing actually generates those leads and does a fine job to ensure that they are high quality and qualified, the sales organization does not follow up on them.     In my current role with a small, very progressive and talented industrial materials company (with 5 reps), we've made investments in our website, advertising, Hubspot CTA's and processes that have tripled our website activity from new prospects and our lead flow.   Yet when I look at the leads that we have graded as "A" and sent to our sales organization, the follow-up on those leads is poor to middling and, of course, varies by sales rep.     So my question is this:  what are the best practices that organizations have used to ensure that field reps accept ownership and actually follow up on marketing qualified leads?  What changes in Hubspot have companies implemented to support these best practices.  We do not use "Deals" today, but instead do basic lead management using the contact records and lead status. ...read more