Les grands esprits se rencontrent

Gerne würden wir wie bei unserem alten Anbieter Zendesk Chat, also IP Adressen sperren können.   ... Afficher plus

Setting up a new  score system I really hate that there is not possible to mix the actions and properties in one scoring system. Is there a tweak to make it work still?  ... Afficher plus

While I appreciate the efficiency of the bulk editing feature, it's important to acknowledge that its misuse can lead to unintended consequences and compromise the integrity of our ticket management process. I want to ensure that agents do evaluate the ticket properly before tagging the right issue and priority.   Some may abuse it to finish the task immediately by MARK ALL - EDIT - SAVE. No proper verification. ... Afficher plus

being able to add properties to tasks. For example on companies i can filter for "benefits Renewal" but i can't add that filter for tasks. I know this will help our company a lot and im sure it would help others hubspot users ... Afficher plus

Admins should have the ability to show/hide which default filters their company/team/specific users have access to. This will help teams stay focused on the activities that matter most to them.     ... Afficher plus

When we work on email reports, there is no tracking or record of replies as we are getting open or click rates, so it would be good if we could add this. ... Afficher plus

Recently the logging feature in gmail's Hubspot extension stopped logging attachments if the email was manually logged (instead of automatically logged). It also appears that attachments that are not inline (aka that are appended to the email using the paperclip) are not eligible. Much of the use of hubspot is to capture what is sent - so removing this feature hinders function and add extra steps to the user if they want to actually know what was attached to an email that is logged. Would consider returning to full function with the extension!  ... Afficher plus

HubSpot allows you to choose between including one of three options in the footer of marketing emails:  Unsubscribe Manage Preferences Both The default option is Unsubscribe but this has to be changed on every email as there's no universal setting. The fact that the unsubscribe link takes the user straight to a form that unsubscribes them from all subscription types, without even showing them, doubles down on the issue, as if we forget to update the link type on any emails, contacts may unsubscribe from emails without even knowing there are different subscription types to choose to opt into/out of.  All HubSpot needs to do, is add a universal setting for this in the company settings page, or even to consolidate the manage preferences and unsubscribe pages to take users to one page that allows them to at least see the options before they unsubscribe from all.  ... Afficher plus

It would be helpful to add a collaborator to a deal with a label or role. For example "Sales Engineer", "Technical Support", "CEO", "CFO", "C-Level buy in", "Partner", etc. Then we could report on deals we won/lost that had technical support invovled or C-Suite involved, this would help us calculate the cost to close certain type of deals.   Above is the ideal solution, but an easier solution to build out might be the ability to report on "Deal Collaborator Teams". Right now you can report on "Deal Collaborators" so you can see the users names, but we could add another property that shows those users teams, so then we can filter based off of that. i.e. show deals where Deal Collaborators Teams include 'Sales Engineers'. ... Afficher plus