Great minds think alike

As of now I can only compare a report to either last time frame or previous year time frame (eg: Month to Month and Year to Year). To get it compared to both, I basically have to clone the report - which is semi-ideal.  If possible add it with some color coding as well (green %>0, red %<0).   ...read more

Just about everyone of my team have accidentally sent a reply when they instead wanted to send a comment. Team leads use the Comment tab often in our Service module and junior agents as well seeking guidance. If you accidentally sent a Reply to the team, it's no big deal. If you accidentally send a Comment to the contact it can be! Why not allow users to determine which order is most useful for their team by creating the option in settings? ...read more

Our Marketing and Sales team are struggling with the MQLs or SQLs. We need a LEAD PIPELINE in addition to a DEAL PIPELINE in the sales suite.    Right now, we have to create a deal pipeline and name it "LEAD PIPELINE" where takes all the inbound/outbound leads, however, whenever a lead is won(qualified), this deal will be moved to a real Sales Deal Pipeline. This left the "Closed-Won" stage on our "LEAD PIPELINE" always zero.    I know the contact list can show the contacts with different lifecycle stages, but lists are not user-friendly for the sales team. Lists are only used for the marketing team to send emails to different segments. The sales team needs a pipeline-like view to handle the leads.    BTW, it is so hard to use the sales reports/dashboard to see the sales forecast, because the mix of lead pipeline and real sales deal pipeline. (A closed-won deal in the LEADS PIPELINE, is not the same level of a closed-won deal in the DEAL PIPELINE.)   I know Salesforce offers such separation. ...read more

We need the ablity to treat MS Teams like we can Zoom and RingCental Meetings, Slack, and RingCentral dial out.      ...read more

Really like the new functionality of Historical snapshots by pipeline stage that is available, but can we add a function when you can compare 2 reps' performance over a period of time. you can see a combined number, but I want to get a direct comparison so it can help me identify performance over a number of individuals. can this be looked at? ...read more

Will it be possible to create an RSS Email based on the website content. The end goal will be to have the most recent articles from a website in the email. ...read more

To make the survey more branded and like one of our on pages, it will be great addition to add an option to add our company logo on the top and change from the generic hubspot domain (https://survey.hsforms.com/) to our own cname. ...read more

It would be nice to have the possibility to create opening hours (or opening period) for mailboxes (a bit such as the chat and bot feature) so that we can send auto replies aside of these opening hours (or opening period depending on the case) ...read more

It would be beneficial to have the option to gather historical social data longer than 2 years for reporting purposes.  ...read more