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For a better understanding of anomalies by customer support, it would be simpler if the user could include screenshots directly in the ticket description rather than as an attachment. We would thus better understand the successive manipulations which led to an error message. It's already possible to add screnshots when answering to a ticket. ... Exibir mais

Is there Hubspot webhook for quotes? Or do I have to do a polling via API? I want to have actual quotes data in app after some action happend with quotes. For Webhooks API 3. I don't find appropriate subscription type for quotes.     ... Exibir mais

  I suggest a change to the functionality of emails associated with deals and companies.  With long B2B sales cycles, new contacts get added to deals frequently.  I suggest all of their (the contact) past email threads should get associated with the deal when they are added to the deal. ... Exibir mais

Twofold needed additions to payments:   1. I'm looking for a way, in both payment links and quotes with "pay now" links, to automatically add a "surcharge" of 3% (of the total) ONLY IF (based on the condition that) their total is over $1,500 AND they selected CREDIT CARD as the payment type.   2. I'd like to have the ability to add properties to Payments, such as "Payment Message", "Customer Number" and "Invoice." Right now, when someone makes a payment, we have to use the "comment" property on the Contact record to get any message from the Customer regarding the payment (invoice number, question, comment, etc). And that is multiple clicks our Accounting Dept. has to do.  ... Exibir mais

I am told that the currency formatting cannot being changed. I would like to have this changed. I am in Canada and deal between Canadian and American currency. Throughout our office we use $ for Canadian currency and USD$ for American currency. I am new to Hubspot and can see confusion happening when staff are reading in Hubspot. Since I pay you for the program I would like it to conform to what I need versus getting my company to conform to your presets.   ... Exibir mais

For a future feature development, I would like to see the Overdue and Due Soon tags that can be applied to tickets in a board view be brought over to the list view as well. Some of our users prefer the list view, but do like the Overdue and Due Soon tags that are currently only available in the board view.  ... Exibir mais

All KPI reports, including custom KPI reports, should have the time frame option of "last week compared to previous week"  ... Exibir mais

I'm setting up a set of blog listing pages which use blog tags as listing filters. When a tag is clicked, the the tag detail page still needs to use the full tags list and highlight the selected tag. I also want to use some of the tags to create collections of posts, like featured posts and recommended posts. These tags need to be filtered from the tags list, since these are only used to show collections on the main listing page.   To get this tags list I use the blog_tags function. I filter this list by checking if the tag_id is in a hard-coded array of tag_id's I'd like to hide.   When using one language (English), all works fine and I can use the tag_id to filter the tags list. But when another language is added, i.e. Dutch, and I use the translated_from_id to filter the tags, it doesn't work because the translated_from_id is always null.   I tested if using the contents_tags function would fix this, which it does, partly. It gives me the translated_from_id but leaves only one tag (the filtered one) in the tag list when on the tag detail listing page.   Therefore I'd like to request to extract the translated_from_id when using the blog_tags function so I can use one list with the original tag_id's and not having to add a new array of id's every time my team adds a new language. ... Exibir mais

Hi. Most IT SaaS let you downgrade a subscription when you do not need the  features but  immediately after we mistakenly upgraded from Customer Starter Hub to Professional and they say I am locked in for 12 months and refuse to let me downgrade. It is costing $500 per month!  Has left a bad taste in all our mouths, and considering leaving altogether. Is this normal for Hubspot ? They sold this subscription  to my new ( and recently sacked) customer service Manager  and we don't need AY of the features  Please help cos its leaving a bad taste in our mouths ... Exibir mais