Great minds think alike

Hubspot periodically sends this message to all super users.  I've seen it happen several times that each person who recieves it thinks they are being personally asked to act on it, and they do it, messing things up.   It would be better if this could be sent to technical people only, or to a specific list. API Key Rotation Message ...read more

When we use the live chat function for our customers, it is also required to have a functionality in case of no response by the available team members.  E.g. when a contact enters a chat conversation and the available team member is busy with other topics or away from his computer, after 30 or 60 seconds the contact should get e.g. a notification that he will be contacted later on by E-Mail.    This is a key function for smaller companies with low resources.    Thanks in advance for considering this request as a new function. ...read more

I'd be nice to have the ability to receive and send E-Mails from your personal E-Mail Account ich is conncted to HubSpot.   For now, as I can see, it's only possible to send E-Mails out of the CRM from your own E-Mail. But we'd liked to use HubSpot as the only System for our hole conversations internal and external. So for example I'd like to send an E-Mail to my hole team or just one of them and they get it directly in HubSpot and can answer to it from there.   So with this feature we could use HubSpot as the one and only conversation tool and dont't have to switch between HS and our E-Mail Provider. ...read more

It would be very handy to have a percentage against target function as a lot of teams are measured on that.  ...read more

1) Commenting on issues in Jira only sync up every hour. This should be realtime or closer to real time as there is a potential for miscommunication. At least all the comments eventually get in. 2) More critically, the Jira Issue Status only syncs every hour , the problem is if an issue changed status more than once in that gap, only the final status gets sent to Hubspot. This makes workflows completely untrustable. ...read more

HubSpot has removed the Board view on the Task page. The Board view is a far superior UX for those of us with a lot of Tasks. Everybody please upvote to have their Product team reactivate the Board view. The current version makes using the CRM 3 times longer for me and that's ridiculous. If they don't reactivate the Board view, many users will leave HubSpot. Again, please upvote cause it's the only way their Product team will respond. Thanks all. ...read more

It would be very useful to be able to pull a report on form submission data. For example, if I want to see certain form submissions grouped by utm_campaign, I need a report to pull in which utm_campaign values were populated at the time of form submission (since utm values change as contacts interact with new content / campaigns) NOT what the current utm_campaign value is. All the data is there on form submission records, I can export it, so it would be very nice if HubSpot would create pre-made report functionality so I'm not manually doing this in Excel. Thank you! ...read more

Between forms, leadflows, etc each of these JavaScript's come in at roughly 500 KB uncompressed.  If you're using lots of HubSpot's "features" you can wind up with roughly 2.5 megabytes being served for a simple marketing web page. And you can actually go beyond that. That's actually kind of impressive - that it's so bad.   Let me say that again:    2.5 megabyte in scripts w/ 500 KB PER script.   What in the actual **bleep** are you guys doing. Who QA'd this and went "looks good let's go live". How much offshored development do you guys have? Because that's the only way I can fathom a multi million dollar company being this wildly incompetent with production bundles.   And no, they do not NEED to be this size for "compatability, i18n, embedding" etc or whatever other justification. It's just poor code splitting and bundling. There are so many different ways to avoid this or at the very least drastically reduce the size.   ...read more

Once a report is created, is there a feature that allows you to not only see who has say-- opened your email (via filters you set up to create the report) but is there a way once we click on the contacts we see that opened the email and have it go directly to their profile in hubspot?   Also--- in active lists possibly be able to have it filter based off individual sequences created. ...read more