I would really appreciate more flexibility to customize the ticket view page. For example, I would like the description and ticket fields to show in the center box rather than to the side. That seems like a fundamental view and it's strange that it's not even an option. I need to view the content of the ticket and ticket fields. Sometimes the ticket contains a lot of information. Relegating all of that to a fixed-width side panel with no ability to customize it is very limiting. Moreso, the size of the size panels can't even be adjusted, so, if a ticket is long, I can't make the lefthand panel wider so I can more easily view the content of a longer ticket.
...read more