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Hi, I love the integration options in HubSpot, however I would love it much more permissions could be controlled   Example:  I would like to use the Zapier add-on to trigger actions in an external system when a new Contact is created.  To do this, I need to give the plugin access via my API key to basically everything in HubSpot.  That includes a lot of PII which we have a responsibility to protect, and a key part of protection should be limiting access to only the data required.  In this case I want Zapier to have read-only access to Contacts, not to Companies, Deals, Attachments, Quotes, etc etc etc   A nice solution might be to allow us to create accounts for this kind of access, and limit this acconts so they can only see the required data.  Eg, I could create a Zapier_Integration user which has only read-only access to Contacts.   This is a similar kind of request to this one https://community.hubspot.com/t5/HubSpot-Ideas/Restrict-API-key-access/idi-p/405879   Thanks ... Afficher plus

I would like to also use snippets in marketing emails. Snippets can be created in Conversations > Snippets and can now be used in: notes , 1:1 emails , and live chat conversations.   It would be great if snippets can also be compatible with marketing emails. ... Afficher plus

Hi Hub Spot Team!   Could you be so kind to deliver the function where the users can see the dates of scheduled sequences in the calendar view? It is much easier to see and manage them in terms of planning in this visual form.   Thanks Liza ... Afficher plus

Hey team, They are some companies who provide support to customers primarily on facebook. As such, it would be great if we can trigger FB messages to be sent out as part of contact workflow actions. Thank you! ... Afficher plus

Hey team, Raising this for a customer here. Currently, if we wish to check if a customer replied to a specific marketing email, we can do so in a list. However, we can't filter for "any" marketing email with names "marketing/ blog" and check if any contacts replied to all those emails in bulk. Customer would have to slowly click "OR" to set up such a list. Would be great if we can ahve the "Contain any of" filter in marketing email within List! Thank you! ... Afficher plus

Right now in the Custom Object Pipelines list view you can only show properties of the Custom Object but not of its associations. For example, in Deal pipelines, you are able to do this and show associated contacts, companies, etc.    Example: I have a Custom Object Internship. I have an associated company with the Internship, which is where the intern has been placed. In the Internship Pipeline, I can see all the properties of the Internship but I cannot see where the intern has been placed, which is kind of the most important thing I need to see. ... Afficher plus

We currently can create a list and pick a deactivated user one by one, this is great!   But for large companies, that overtime might have a lot of deactivated users, it would be good to be able to filter by deactivated users without necessarily picking every single name. So my suggestion is to keep what is available, but include an option to select all deactivated users. This option is only available under Lists, maybe we could also have it under contacts view. ... Afficher plus

In the Hubspot App, you can click "Text" to SMS a client however it takes you directly to your phone and doesn't record the SMS in hubspot against the client.  If you want o keep a record of sending the SMS, you need to add it manually, which is clunky and time consuming. I want to send an SMS to a client from the app, using my phone (not an integration) and have the content of the SMS save against the client, along with time and date sent.  Thanks. ... Afficher plus

Creating our first Chatbot and having an issue the support couldn't come up with an option for us.  So, here I am.   To start, our bot is more for informational purposes and not lead generation ( B2C), but if I can get their info, fantastic!  Want to start off by getting the users name and email. Name no problem, as most people don't have a problem with giving their first name.  BUT, when it comes to an email address, not everyone wants to give one.  The option in the chat builder has a question for email, fantastic....  Only it's setup as a kind of mandatory field, in that something in the form of an email HAS to be entered or you can't go any further.   We want to make this as a Would you like to give us your email? option Yea or Nay.  If they give us the email or not, then the rest of the bot continues. at the end of the Nay option, I get the option to then branch them to the basic intro question, where the meat of the bot lies.  BUT, for the Yes answer I can never get it to continue to the intro question.   So, my question is.....  How do I make an optional Email question, part of my bot?   OR Hubspot, how about integrating a form into the bot, instead of making the user go through multiple prompts for their information?   Thank you all in advance.    Key West Scott. ... Afficher plus