Great minds think alike

At the moment, it is only possible to send a custom feedback survey via email or via shareable link.    It would be great to be able to display a customer survey on our website / web application.    In the same way how we can send a NPS feedback survey on our web application. ...read more

It would be great if can add a video module into the feedback survey content rather than only set the text as hyperlink. It will be helpful for people to do it while staying on the same page rather than jump into other page then back to original page.      ...read more

Currently, the chat volume report is based on the total number of conversations.  However, the conversations are counted based on some type of trigger, instead of a real conversation between either the Rep and the customer or the Bot and the customer. Is there a way to improve this report, so that only the real conversations will be counted? E.g. more than 5 messages happened with the same IP address can trigger a conversation? ...read more

There needs to be a feature within HubSpot that allows users to search pages for words or phrases so that a change can be made.   For example, I received a call this morning from a prospect that needed our services. It turned out that his business was too small for us to take on, but he mentioned that on our website it said that we helped businesses of all shapes and sizes. So I began to look for this phrase...   It took forever, but finally, I found it:    We serve companies of all sizes, from globalized Fortune 500s and regional players to start-ups and single proprietorships. No client is too big or too small.   Is there a way that HubSpot can make the pages indexable so that we can find the content on the pages much more quickly and faster than a search of all the pages? I think this would be great for the users.   Additionally, I have been fighting for this for months, but why can't website pages have folders as well? Landing pages have folders, but website pages don't??    This makes no sense and would help for the logical positioning of pages within folders to help users easily search and edit specific content. Can these changes be made? ...read more

Hi there,  I am a PieSync customer and in PieSync I have the abililty to filter by mutiple items Where as in the Sync in HubSpot that is going to replace PieSync I can only filter by 1 item Please bring the fuctionality from PieSync into HubSpot sync.   Thanks,  Joel   ...read more

It should be easy to report on overall Email Open, Click-through, and Unsub rates over time and break that down further for analysis by say content, campaign, or subscription type. But there's no way to accomplish this with HubSpot's current tools or by building your own custom report. This is happening for two main reasons: - Failure to allow us to merge old campaigns together - Failure to allow us to filter by email subscription type in most all reports.  HubSpot provides a lot of fancy bells and whistles with the Marketing Email Analyze Tab and Health Beta Tab, but ultimately misses the basic points of how email marketers analyze data. Breaking this down further....   Email Analyze Tab On the analyze tab, HubSpot includes an Email data Chart that tracks overall Open Rates and Click-through rates over time for all emails ever sent.  Email Analyze tab - Performance over time It even allows you to export this into a report for your Dashboard. Great right?!   Think again. Now that you know your overall open and click rates, you may want to know which emails are impacting your overall metrics (positively or negatively). That way you can actually do something with this data. But the tab only provides these 3 filtering methods:   Current Filters for Email Analyze tab Filter by Campaign -- Great! But wait..... what if a member of my team accidentally attributed an email to the wrong campaign or we made multiple campaigns over time? HubSpot doesn't allow you to switch campaigns on already published emails without losing all your data and it also doesn't allow you to merge campaigns. So a single mistake can permanently mess up your reporting data with this method. Filter by Teams -- This has nothing to do with sending emails. Teams are about Admin permissions and organizations change over time. Filter by Email Type -- Allows you to filter for automated emails, regular emails, follow-ups, etc. Great in theory, but way too detailed. At this point, I can't even tell which email subscription type or campaign is doing well, so scoping down to this micro-level doesn't help much.   Email Health Beta Tab This is a new HubSpot feature with the following available filters on it: Email Health Beta Filters It's great that you can now filter something simple like Email Subscription type. But it's difficult to see key metrics over time from there.   The center of this report is a chart where HubSpot tells you whether or not it thinks your emailing over time is On track, Work to be done, or Action needed.  Email Beta Health Chart When you go to investigate the metrics for why your health score is "work to be done", the report is honestly not that helpful.   You can only drop down separate charts for Open rates, click-through rates, etc. But there's no way to view them all in one chart. So you again can't see the big picture or pinpoint where you need to improve in comparison to your historical data.  I want to be able to view opens, clicks, unsubscribes, etc all in one place, over time, and by campaign or subscription type.  ...read more

Rather than having to create a workflow and email, it would be great to be able to add the "Contact Email" to the form submission notifications so that they can receive a copy for their records. It seems like it would be easy to be able to add in the personalization field for the "Email" being collected to then deliver the notification to that email. Perhaps the email has to be required for this feature to work. ...read more

If you integrate sales meetings with MS Teams it  a. creates a new meetings b. generates a meeting link c. sends it to allparties   functinoally, this works. However, the formatting of the calendar invite sent out to everyone is awful. It sends the entire link as one URL. Like this:   ...read more

Current behavior: when creating workflow enrollment criteria or workflow branch criteria based on activities (i.e. page views), users can only select one "refine by" option (either "refine by date" or "refine by number of times").   This limits users' ability to target specific behaviors in their workflows (i.e. a page view that occurred a specific number of times within a specific time range). The ability to refine enrollment and branch criteria by date and number of times would increase the usability of the workflow feature. ...read more