Great minds think alike

Hi, I would like to label my conversations. We deal with different products, sales processes, cs processes using Hubspot and HubSpot chatbot is live on many of our sites. I want to label the conversations based on the inputs provided and easily navigate later for reference like that of Gmail labels. Only open, close isn't helping as of now. Segregating 100 of conversations isn't possible. I was told currently this feature isn't available. Please do provide the option to label or tag my conversations.  ...read more

This would be an efficiency timesaver, as often when managing enquiries in the conversations inbox, there comes a time when the conversation goes down the track of an individuals own personal email eg estimator, and currently they have to forward the email to their own personal inbox, to then resend after that. Look forward to what you can come up with. Many thanks ...read more

Workflow seems to have internal SMS but there is no option for SMS to contacts.  Thinking as a reminder of appointments it would be a great feature.    I understand there are legal issues around use of SMS but be great if could figure a way to use it and manage that it is used within legal guidelines.    thanks  Jemma  ...read more

based on the geography or other aspect, we should be able to assign that specific team member in the round-robin link.  ...read more

Calibri is the default font for Microsoft Outlook. Unfortunately, it is unavailable in HubSpot for 1:1 emails.   The goal and value of adding Calibri as a font in HubSpot would be to make emails appear more natural for recipients viewing emails in Outlook.   I see that there are several other requests also asking for this, so I hope that this "idea" finds the right person(s) to finally implement Calibri as an available font in HubSpot for 1:1 emails.   Thank you! ...read more

As a marketing specialist, I'd like to post social media articles to Mastodon / Fediverse so that I can reach people being there.   The recent changes in the world of Social Media, people leaving Twitter, Mastodon gaining a huge traction, we would love to be able to use this channel for posting articles.   More information about Mastodon: https://joinmastodon.org/ ...read more

So I've been testing the feasibility of me making a template purely from using a DnD area in a template and I've noticed 1 crucial thing:   No responsiveness options Even without responsive options, adding an option to insert custom classes into sections would solve most issues.   So take this as an example: I have 2 sections on the site: Full-width banner carousel Centered block with 3 columns Now with the new DnD sections, there's an option to make the sections Centered with a set max-width. However, each section's styling is applied within a generated stylesheet and only applies to that specific section. This is fine on desktop, but when you go to mobile views, you won't have any control as the only common class is dnd-section    This means I can only either: Add padding to all dnd-section classes in mobile which will cause the full-width section to have unwanted padding. Have no padding at all have the sections touch the edge of the page once you go below the set max-width This could all be solved by adding an option in Sections to allow custom classes.   Without this, it's actually easier to make the template in the standard drag and drop editor and use flexible columns as I will need to manually code each section block regardless. ...read more

We've started using Quotes (it is very good) but one thing that frustrates is that if the customer requests one small change to a quote before signing you have to redo the whole quote.   We'd like to suggest: - Ability to clone a quote to a new quote draft - Draft opens at beginnig of workflow but with all fields fillled in as per previous version. - Version codes could even be automated.   We understand why the original quote can't be edited, but a clone function would help alleviatea fairly thankless repetitive task, which is, after all, what Hubspot is all about! ...read more

It appears from the API Docs and searching the Dev forum that this API is available but not documented.  It also appears according to the article below to not allow access to the content itself but rather a link.  We would move our glossary, blog and release notes to Hubspot potentially if this API were more robust.  We currently use contentful to manage content and provide API access to it.     https://integrate.hubspot.com/t/knowledge-base-articles-api-for-search-and-get-content/11428 ...read more