Great minds think alike

hi team, posting this idea on behalf of my customer:    We are looking for a way to assign scores to properties that we have to understand how they are used and how often they are used.    Instead of scoring contacts we are looking to score the properties itself,  this would then help us decide on what are the properties important and what are not   thanks team ...read more

When the internal team is trying to reply to the customer-raised tickets, their contacts and companies are getting associated with the customer tickets. This is creating an issue when we try to create custom reports and extract the associated company details as it is producing the wrong data. This prevents us from categorizing the tickets based on the company drilldowns. ...read more

Under the company, the domain name property allows us to add multiple domains and make one domain the primary. But when we search the company in HubSpot using a secondary domain (Not the primary domain) the company is not showing up. This also hurts when we use external APIs for searching domains and updating data. Please look into this issue seriously. ...read more

Hello Community -   Looking for a way to simplify my form. In building the form, I presently have ALOT of scrolling (for desktop use) because the form is requiring me to stack the majority of my fields versus being able to place them next to each other like "First Name/Last Name" or "Email/Phone."   Specifically I want to place 2-3 images next to each other and then organize the corresponding fields for completion below them, together.    I've reached out to support (which is awesome) but they have also confirmed that this functionality just doesn't exist now. Any ideas? Thx! ...read more

I have created a total of 36 deals and have associated all of them with Company A.  Another colleague has added extra information to all the 36 deals.   However, at a much later date, I realised I have associated those deals to the wrong company, it should be Company B instead of Company A.  Thinking that I can override the company association, I imported a list that contains all Deal IDs and the Company Domain (the company domain of Company B).  When I check back those deals, they are now associated with 2 companies:  both Company A and Company B. I have checked with HubSpot support team, I'd need to disassociate those deals manually because there is no way of deleting those association by bulk. ...read more

Personas are a great addition, they're super useful for tagging contacts and measuring engagement across different types of buyers. For us, the primary use of personas is to give our sales and marketing teams the info they need to sell the best they can. Details like the prospect's goals, challenges, emotional pain, rational pain, critical events and our relevant value props all help the team deliver better service and outcomes. We have detailed personas written out within Hubspot, however, the only way to actually view the full persona is to have contact property edit access, and to edit the persona contact property. Only the description can be viewed when selecting a persona from the contact record. Making personas fully viewable would be a really valuable and sensible addition to the feature, as building out in-depth personas has little utility if the detail can't be seen by anyone other than Hubspot account admins. ...read more

I can see how many contacts have a value for a property, but only by individually clicking on each property. Just like HubSpot has a "Used In" column for properties, you should add a column that has "Number of Contacts with a Value."    With this implemented, I could easily sort through the properties with the most data in the system and the ones that have no data. This will help me not only to see what's being tracked, but to also delete old properties that are not being used/were never used.    Please add this, I think this would help everyone.    Thanks! ...read more

Hello   I need to check the number of sequences enrolled, opened and replied in the last 6 months.   But the combination chart doesn't allow me to add a third Y-axis. But even when I use only 2 Y-axis (to check the enrollments and opens, for example), the main problem is the fact that I can filter the enrollments by the sender, but I can't do the same with the opens and replies. This makes the chart shows the entire number of opens and replies, which distorts it. To exemplify, I add an image called "Error". Bruno is a SDR that is sending sequences. I know he really has 28 opens, but he only has 3 replies for the sequences he sent, not 42, like is showing in the chart. For some reason is second Y-axis is sum all replies, not only those from Bruno.   I add an images called "Enrollments, Opens and Replies" with an examples of a chart that can be helpful. I really hope that helps you to understand. For me, that kind of chart is basic when we are talking about measuring sender and sequence campaign performance. I can explain everything again in call if it's necessary. Thanks in advance! ...read more

I love the goals features, but would love to either be able to create my own goals, or see goals around conversational support added.  I would love to be able to set goals around response time to chats and resolution time of chats, since these are things in the control of my support staff - whereas ticket resolution time typically is a ball in the court of the development team, etc. ...read more