Great minds think alike

I want a team member to be assigned to a certain conversation based on a ticket property.  ...read more

SLACK Intergration.   Please consider SLACK integration can automatically log or record SLACK Connect Direct Message conversations. If you could please see this link https://slack.com/resources/slack-for-admins/guests-vs-channels-in-slack-connect. What we would like is to send out a DM invite to client or prospect and have the conversation and/or phone call via SLACK recorded into Hubspot. Is this possible? Please let me know. Thank you, ...read more

I would like there to be an option to have a live bot during business hours and then an automated bot during off hours. This will allow customers to input their email and information for us to contact them when we are back. If there is just the livebot on the page, then they might not be there when we return. ...read more

Hello, I think it would be really cool if you could export the charts to a print view automatically, instead of them being exported into a CSV.   I know you can print screen them but i think having the charts having a print friendly option would be super awesome to save time! ...read more

via the multilingual subscriptions beta We can have subscription tokens in the footer of marketing emails, however even if the subscription page is translated, the token is still pulling in as the default. Despite the email being a translated version, the token does not get translated. It would be great to have all parts of the email-including the subscription type- be translated ! ...read more

I'd love to see enhanced functionality for exporting data out of Service Hub. While you can export data, you cannot customize this export and add in different property fields. There are some different properties we use internally at our company that I would love to include in this data export, such as where a customer specifically is in their journey with us.  ...read more

Hi guys,   We've hit a big compliance obstacle with HubSpot...which may make it a showstopper of a problem sadly.   We need to make sure that for certain contacts, it's impossible for any form fill, email scrape, integration etc to change/update the data in a field. If data can be updated through an automation (without us knowing) or from the client populating a form, then we run the risk of falling foul from a compliance point of view.     Is there anyway to protect data for certain clients, perhaps using workflows? Or are we going accept that it's not possible to protect data from changing.   To give you an example of why this is an issue. An example might be that Cookies auto populate a log in portal form to access knowledge base content with a non primary email address  (in this case, a personal email used during onboarding before setting their work email as their primary). HubSpot will strip out the non primary email from the contact record to create a new contact, because the old email address is no longer the primary...   Thanks    Jack   ...read more

Hi Team (submitting on behalf of customer)  At the moment, if one to export the traffic analytics (page views) and analytics, it says raw views and it's basically accumulated across all the custom views even when the custom view is chosen. It would be great to get the export only for the selected domain (custom view). ...read more

It would be great to have the ability to schedule changes to a CTA.   For instance, when marketing a webinar, the initial CTA is to 'Register' but this later changes to a 'Watch' CTA and can be set-up when first creating the CTA. ...read more