Grandes mentes pensam igual

AMclaughlin · ‎abr 22, 2021

Hi everybody, I think it would be amazing to have a report about the average duration of chats. Thank you, Axel

juchin · ‎abr 21, 2021

For the Sales Analytics (activities) report, we could do a deeper dive into "Email sent to contact" to show the difference between emails sent through sequences and emails sent directly to the contact. This would be useful as some companies measure their sales reps' KPI by the number of direct emails they sent instead of the emails sent through sequences, which can be bulk sent.

FRodriguez · ‎abr 21, 2021

When a marketing email is sent, one of the activities tracked are clicks. We should be able to see the time when someone clicked on an email in the actual email performance or at least be able to filter by the most recent clicks. Posting on behalf of a customer.

NSarabia · ‎abr 21, 2021

Good Afternoon, I recently submited a support ticket when I was trying to set up our sales goals for the year. The company I work for only sells 5 models of a product, for our company we track our goals through product sales as each of those product has a wide cost margin and the price can vary greatly, and we do not want to overwhelm our fab team with 100 of the cheaper product. My idea is to be able to set product sales goals vs. the existing revenue and deal goals.

MMatiukaitė · ‎abr 21, 2021

Writing emails in another language (in my case Lithuanian) makes it uncomfortable to have to correct the auto correction. So there either should be all the languages, or the possibility to turn of the auto-correction. It would save a lot of time, nerves and would make sales team more efficient and happy 🙂 Thanks

LAtanasova · ‎abr 21, 2021

It would be great to have the possibility to automatically set a schedule for when each support member is available instead of manually changing the status all the time. For example, we are a smaller company and we want to have one member replying in the chat Monday, Wednesay and Friday 9-12 and another one same days 12-16 etc.. Then the support members would not have to think about marking themsleves availbale/unavailable manually, which would in turn avoid human mistakes.

liangsj · ‎abr 21, 2021

Hi Team, Submitting on behalf of the customer Currently, we have the following dropdown values under the "Win probability column for the deal pipelines, namely 10% to 90% Won Lost It would be great to include another version of Lost which is canceled as its own probability selection/value as the customer deems them as a different category.

emilysarra · ‎abr 20, 2021

I am really struggling to provide accurate metrics to my senior leadership team since the numbers in my HubSpot reports do not match. The bread and butter of my lead gen numbers are the submissions from a specific form designated for Requesting an Invite. I have recently come to the conclusion that these form metrics include duplicates submissions, even for contacts that submit it with the same email address. There is no way to view unique submissions for any of the form reports. I cannot recreate the form reports elsewhere in the system without duplicates, or export the data from these reports to remove duplicates manually. This seems to be a basic necessity, and I am sure almost every customer you have could benefit from providing this data. I am not sure how I am supposed to report accurate metrics to my team without it. (Total Leads, Conversion Page, Leads by Source).

ChiJon4500 · ‎abr 20, 2021

Idea #1 I just created a bunch of folders to help me organize my growing number of marketing emails - and moved the emails into the various folders. Unfortunately, when I look at the emails in LIST VIEW, there's no way to know in which folder a particular email is saved. I want to make sure each email is in a folder, so that I can switch to that view as my "default." Idea #2 It would be helpful in the FOLDER VIEW to see two pieces of information: A "carrot" to indicate there are subfolders that can be clicked to display those subfolders (like in Outlook) A number next to the folder (or a column) that shows the number of files contained in that folder

BWaghorne · ‎abr 19, 2021

Greetings, New to the community, but coming in hot. Has anyone else had a "real life" multi-step workflow, work for them utilizing SMS/text messaging? I've explored Zhipwhip, Kixie. and SMS Zap. I'm "attempting" to implement a workflow with 3 custom enrollment triggers: service rendered, service date, customer type. Action - send smszap text if/then branch based on response = assign a task or send follow up text Workflow goal: SMS response/ outcome This seems fairly basic, I've researched online extensively. The online resources are barely surface level and I am starting to see why. I am unable to execute the above workflow - which consists of basic functions - with which Hubspot and their integration partners market as being able to execute. I've spoken w several impressive Hubspot employees - and I keep getting promised to be escalated to the "Customer Success Team." I am starting to think the customer success team does not exist. Any guidance is much appreciated. Feel free to reach out with questions. I am well versed in the aforementioned sms/workflow integrations - well versed in what thus far, does not work per the marketing material provided by the HubSpot integration partner ecosystem via the app marketplace. Cheers, Brandon

Grandes mentes pensam igual

Chatflow Report

Breakdown of "Email sent to contact" in Sales Analytics activity report

See email click times in the email performance

Sales Management & Product Goals

Turn off Auto-correction or add more languages

Automatic schedule for chat availability

Win Probability To Include "Cancelled"

Unique Form Data

Column Option for Marketing Email List

workflows, sms automation - does it work

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