Great minds think alike

It would be extremely helpful to be able to see how a page has progressed over time in the search rankings.   At first I thought I could do this by searching different time frames in the optimization for search queries in the back of the page, but it does not change.    This would be especially helpful to be able to see when any changes have been made so it can be compared against change history to see if changes have positively or negatively impacted various targeted terms!   It would also be great if this could stay with the page even when archived if possible.  ...read more

I want to be able to sort/show records that I recently viewed in HubSpot, across every object (standard and custom).   This feature exists in Salesforce. Link for more information here: https://trailhead.salesforce.com/content/learn/modules/lightning-experience-for-salesforce-classic-users/work-with-list-views   ...read more

It looks ridiculous that the personalisation tokens are in a font that the rest of the email can't match and then the size of the name of the prospect or client looks really strange next to the rest of the email. Or at least allow custom fonts in sequences so they can match the default font the personalisation tokens use. ...read more

I'm submitting this Idea on behalf of a customer and other Users who actively use the Outlook Sales Add-in. As many users find themselves using Outlook primarily for Sale purposes. Over the years there have been updates to the other HubSpot Sales Add-ins/Extensions (O365 and Google Chrome)  But a few things, in particular, seem to be lacking in the User's experience in Outlook who have to use it. One of the features is the limited ability when using Snippets in the application.   Having the ability to search, sort and use shortcuts in snippets will be extremely helpful especially once your portal reaches a threshold that has too many Snippets to manage in a drop-down to find.    This will make any User's time creating emails and their workflow much more efficient.  This will provide many growth opportunities and workflows for their accounts. They can feel reliable and effective with their email interactions and experience. And also with HubSpot.     If not the ability for shortcuts, a search and sort function could be helpful It would be super helpful to know if this is something that can be added in the future or if there is a reason for the limitations between the Add-in and Outlook for Desktop. Idea post asking for Snippets on Gmail and Outlook, which led to Chrome Extension and O365 Add-On having Snippet updates but having no update for Outlook PC  Images of Snippets on Outlook on PC and Google Chrome Sales Extension Outlook on PC Snippets Google Chrome Extension Snippets ...read more

Currently call recording is an account-wide setting.   When enabled, all calls to area codes associated with one-party-consent states in the US are recorded automatically.   There should be an account-wide and/or user-specific setting to disable automatic call recording, but still allow calls to be recorded manually by clicking the record button. ...read more

I have a couple use cases in which this would be helpful. 1. When product a is added to a quote, product b is automatically added. This would be useful in situations where a support plan is always included with certain products. 2. Continuing from the above, if the support plan is a % of specific products (lets say products a, b and c) then the price for that support plan is automatically calculated based on the sum. The quote may have multiple line items that are not inclusive of this workflow so it would be imperative to be able to select exactly which products (or option to select a folder of products) would be apart of the workflow. ...read more

It would be great to have an overview on the amount of days on individual ticket basis a ticket currently spends in a certain status. Currently Hubspot only shows how long a ticket is open since creation and allows to track with a workaround how long a ticket has spend in status after moving to the next status.(https://community.hubspot.com/t5/Tickets-Conversations/Time-In-Ticket-Status-Not-Working/td-p/384760).   However in my opinion you want to be in control over the progress of the tickets and see wheter tickets get stuck in a certain status. Currently you can only act and see when the Ticket has left the status (re-active) instead of having an overview on all tickets and the amount of days and being able to be pro-active. Also this is crucial for management reports.       ...read more

I'm hoping we can find custom modules by labels. For example, while most files (templates, css/JS, modules) are named in English in Japan, many labels are named in local language so it's easier for users to find/recognize modules.   ...read more

I need to be able to see trends as a function of time.  This is especially relevant for ISO 9001 certification as I need to know if our customer health ratings or other survey results are improving. I also want to see renewal rates, deal win losses, and significant other numbers over time rather than static graphs each month.  I really don't want to be graphing things manually in excel when the data is contained within HubSpot, it is multiple steps and inefficient.  Please add more graphical options. ...read more