When we create a Deal, we often have several Contacts involved in different roles e.g. Influencer, Buyer, Coach, User, etc. like most complex sales are today. We also hand Deal over from SDR's to AE's after a Demo is held and the Hubspot owner changes and needs to know who from the Customer side is involved and what the interactions with them has been. In order to see what the interactions were relating to a Contact linked to a Deal, you currently have to open each Contact separately to see what the interactions have been. You cannot see all interactions that you did with different Contacts in a Deal, in particular in a timeline format. You have to click between Contacts and keep the timeline in your head. This makes it hard to handover deals or just to understand who has said/sent what to whom.    This view would be best under a Deal instead of a Company, as we may have several Deals with one Company. SFDC has this view under an Opportunity and it is a fairly basic CRM requirement      ... View more

I use embedded forms in many blog posts as a way of prompting sign ups. These are much more effective than CTAs because (I think) my audience prefers to complete an action on a single screen, rather than click through to a Landing Page and then be asked to give information.   However, the CTA count for those blogs doesn't measure form submissions. It also doesn't measure pop ups completed on that page. For me, that makes the screen displaying "all posts by CTA clicks" fairly useless. It also means that many of my blog posts display an optimization suggestion to include a CTA because the forms don't count.   My suggestion: CTAs should be anything that prompts action on the webpage, not simple clickable links created using Hubspot's (rather limited) CTA tool. ... View more

Would be nice to suppress the hyperlinks within a published blog post, so not all hyperlinks within the body of the blog post display when the daily/weekly/instant emails go out. This way the main CTA can remain to "read more" and click through to the full article.    ... View more

Seeing more granular sync error data in-app has been very helpful. One area that could also benefit from additional visibility is from the Sync Errors screen; specifically, if there are more than 10 records erroring which contain no contacts - errors with deals, companies, or engagements only.    Being able to build a list of contacts with certain sync errors is a great feature, and I understand that the Marketing product may not be able to accommodate building lists of companies, deals, or engagements.   If building lists of errored companies/deals/engagements from the Sync Errors screen isn't possible, being able to export all associated Salesforce IDs from the list-building tool on the Sync Errors screen would help.    I ran into an issue where several dozen opportunities (all very old, or with junk data) were deleted out of Salesforce. This triggered a sync error later, with all errored deals marked with an "Other" error.    I wanted to be able to export the Salesforce account or opportunity IDs those errored records were associated with, to confirm they're no longer in Salesforce. If so, I can delete the errored deals out of HubSpot.    Granted, this use case isn't frequent. (Or, it shouldn't be, in a perfect world.) It's not often that 10+ errored non-contacts all contain the same message. But if and when that does happen, being able to export Salesforce IDs would allow me to do better troubleshooting, prior to reaching out to support for assistance.  ... View more

The quick access for business websites has been removed which is causing major delays in processing.  We in Sales have informed our Director of Marketing of this.  Now we are having to manually add a company for each website and cannot quickly review prior history or logged activity unless we search the company by name.  Will you please add this feature back.  To be more specific, there was a drop down tab on the top right side of each website for quick and easy access to notes, information, etc....   Sincerely,   Daily user ... View more

I'd love the ability to be able to schedule emails in the Hubspot portal. Currently, this feature is only available by going to Gmail/G Suite and scheduling an email to send by composing an email through that portal. Ideally, I can just work out of the Hubspot window without to schedule sending an email. As you know, in sales, every little second counts and this would help me be much more efficient.  ... View more

Yesterday, I was looking for a specific contact that we sent a bulk email to earlier the same day, and received an auto reply that they're no longer at the organization. I normally mark contacts as do not email, which adds them to a list that we have automation setup for to remove the contacts from HubSpot on a regular basis after updating our CRM. So, I rarely delete a contact manually anymore, if ever. But, I couldn't find this contact in our HubSpot contact list.   I also exported the events from the sent email and searched for the contact with no luck. So, with the info I have, the only thing I can think of is the contact has a email redirect setup on their side, and the auto reply was sent from the final destination. In that case, it would still be nice to confirm that this contact hadn't disappeared for no obvious reason.   No other HubSpot users should have deleted a contact, so unless it was another part of our system that's setup for automation, the reason I mention in the last paragraph, or someone is working on contacts that I'm unaware of, I can't figure out where this contact went.   I looked to see if there was a log anywhere that notes the contacts that were deleted, as a stand-alone or listed with other things that were done by all users, and found the Team activities window in the Sales dashboard, but it didn't include the type of activity (in the general sense) I was looking for. I went thru support, but they were also unable to find anything that shows the contacts that were deleted and by who.   When multiple people and automated systems are running, it would be helpful to be able to see who did what throughout the day, week, or month for accountability, so that we can correct any processes that are overlapping or working improperly. In the last few months, this would have come in handy a few times. Even if it's not a tool for users, it would have helped if support would have had access to this type of log.   Thanks for considering! ... View more

In oder to analyze which content works well / not, it would be helpful to compare blog posts based on their performance of their organic traffic over time    e.g. article A has generated XX organic traffic over time (curve) compared to article B (curve) That would really help to identify which topics perform best on organic traffic.   thx ... View more