Grandes mentes pensam igual

I've had a contact that due to certain reasons had to be pushed back in the workflow, however, my only option was to unenroll that contact and start from the beginning or continue with the automation, however, none of these options were viable, as 1) you do not want to bombard with same emails as previously and 2) the rest of the emails and their timings would make no sense.   Therefore, it'd be great if somehow you could choose a contact and just move them to a specific workflow stage.   ... Exibir mais

Hey all! I know this integration used to be supported by PieSync but isn't yet part of Ops Hub. Looking to see when this may be added. ... Exibir mais

We use the quote tool frequently and I was hoping to add the ability to search for an item by its SKU/part number in addition to by description.  Under the current setup, a deal item can only be added by searching via description, and part number is not shown or searchable here. We have many items that are similar, for example, we may have 20 different types of patient walkers, and we need to isolate the correct one by verifying the part number.  In order to to this now, we have to go to the "manage product library" which is an extra step.  Please add the ability for part number to be an available search here as well. ... Exibir mais

We've recently implemented the HubSpot tracking code to enable the chat service on our site and in our app, and in doing so we have to communicate to our customers the list of new domains that they need to allowlist to ensure our service works as intended. It took well over a month in conversation with HubSpot Support (who had to wait on each of tool's engineering team to provide a list of domains that their tool used to track) before we were provided with the full list. Support then clarified that the list is subject to change in the future, but that there is nowhere for us to track changes and update our own information for customers, so we'll need to periodically contact support and request an updated list. A better approach would surely be for there to be an article in the HubSpot Knowledge Base that acts as a central, up-to-date record of this information, that can be updated as needed by the relevant engineering teams at HubSpot as tools evolve.  ... Exibir mais

Am I the only one who will be going through my task queue and delete a task that is no longer applicable? Seems silly that I can't delete a task while executing the task queue. Would love to have this cimple ability! ... Exibir mais

Hello team HubSpot, We're using the Azure SSO and users are having issues with the sign in. To give you a background, we somehow have four HubSpot Enterprise applications registered under Azure. This isn’t the the best practice and I want to get rid of this. I enabled SSO on one of the app and decided to disable other three apps. As a result some of the users got effected and faced issues doing sign in and disconnection of inbox and calendar. My concern is could please link all hubspot services to the one app where we are using SSO and unassociated all the other apps . ... Exibir mais

With all properties in HubSpot we have the ability to see previous changes that have been made, but currently this is not possible with products.   This would be extremely helpful with large product libraries (1K+ or even small libraries) to tell who has made changes (maybe by accident) or when they were changed. Also if there happened to be an import error it would helpful with restoring the products that were corrupted.    ... Exibir mais

We are very confused because the majority of the back and forth communication between our support team and our customers is done through conversations, yet these details don't get connected to the tickets, and the tickets are what get connected to the contact! It makes zero sense!! You basically want us to have conversations with our customers through a channel that doesn't connect these details to the contacts records! Just make the details in the conversations connect to the contact record, and the tickets details connect to the contact record. It makes so much sense to have both of those show on the contact's records. This way you could look at the contact and see all of their conversation history, and ticket history. Win win!   Also, if we are allowed to setup a team signature and have that be used for conversations, then please let us have the ability to create a team signature for tickets! You clearly added this as a feature because you felt we needed it, but then decided you wouldn't let us do it in another section ... Exibir mais

For CTA buttons and regular buttons to actually look the same in the email design so when combined it doesn't jar with branding and design for clients.   ... Exibir mais