Great minds think alike

It would be impactful to clearly highlight MoM & YoY performance on an executive summary in Traffic Analytics. This would offer an effortless experience for users managing analytics within this tool.   Reporting on growth is how many users (and agencies) leveraging this tool are measured within their organization - this would solve for easily 'reporting up' performance metrics.   This would also offer clear insight into where monthly/quarterly focuses could be and where to begin looking deeper for a story within the data.   Within the Attribution tool, affording users a clear view of MoM & YoY by 'Dimension' type would be a huge value add. ...read more

It looks like something changed on Friday where now when we are mentioned in a note we get a notification, but previously the notification included the full text of what we were mentioned in - now you have to click in to HubSpot to see the full note/call record/etc. This is really inconvenient and not a desirable change.  I've received feedback from every single user in our company complaining about this change:   "Thank you HubSpot for forcing us to all click in and have 15 HubSpot tabs open." "It's gotta be a bug - the button says "View Reply" which is kind of a random thing to say." "it's such a bummer b/c it was an easy way to prioritize which I needed to open and read right away versus whicH I could save for later review" Can we please go back to sending the full record? ...read more

For anyone sending marketing or sales emails, the ability to automatically populate templates with a contact's preferred name as default and fall back to given name. For example, If my contact Michael Smith prefers to go by Mike, any template I use with Mike's contact record should use Mike.   This could be an automatic choice where personalizing a template with "Frist Name" chooses preferred name and falls back to First Name if preferred name is empty. Or, it could just be an additional field we can choose when creating templates. ...read more

Would love to be able to change the color of the font for the form response after submission. For example, if you have a dark webpage, you've already made sure your form is in white text, but when they hit submit, the pop up "thanks for submitting" text is dark and there's no way to change it without making the entire form basic HTML and removing the styling from the entire thing. WIsh it was customizable similar to the rest of the form's awesome and easy styling tools.   Thanks everyone! ...read more

Before the update of Hubspot, we could rename several tasks in one click. This was a useful functionnality, which isn't available in the new update. How about getting it back? ...read more

Currently, we have the ability to create multiple address/locations in the footer of emails, but can only assign one as the default. We have two main locations that we'd love to show simultaneously to our customers in our footer.  ...read more

I love the fact that I can now enroll contacts in a sequence using a workflow and choose who should the emails come from within HubSpot.  However, there is a problem!  You can only send out 1K emails per day per sales role. If you exceed this, then the sequence fails and doesn't send out the email.    It would be helpful, that if there is an email send limitation for that day, the workflow system automatically enrolls all of the contacts and schedules the next 1k per day until all of the contacts are correctly enrolled based on the Hubspot user sending the email. For example, I have a sales role.  There is a list of 10K contacts our customer list.  We set up a workflow that has a sequence with several emails & call tasks informing the contacts of a discount for health checks, product updates, tips & tricks, etc.  The contacts get enrolled in a workflow that enrolls them in the sequence.  Day 1, the first 1k contacts get enrolled and first batch of emails get sent.  Then Day 2 the next 1K contacts get scheduled for the emails to be sent and so on until all of the contacts are scheduled properly.  The workflow or sequence should not fail.    Instead, we had to create a list that the emails failed to be sent due to limitations, set up a workflow to unenroll them in a sequence, turn off the workflow, go back to the list and reenroll the contacts manually.  It was painful!   ...read more

In the sources report, we are able to filter by specific analytics views which is awesome. However at this time there is no way to report on sources website analytics information per country. There is the default report "Session totals by country," but this does not allow us to exclude any web pages or view a sources breakdown. It would be awesome if we could please implement in the future the ability to be able to view the sources report data per country while also being able to filter out certain website pages to have more custom control over the data we are pulling. Thanks! ...read more

Our agents in the inbox are often answering presales and support questions. While they can insert snippets or provide URLs for somebody to visit, it would be a truly amazing feature if they (or a bot) had the ability to navigate the user to another page (and then optionally force-continue the chat).   Bonus, want to make it mind blowing? Let the agent/bot scroll the page to particular points (or just support anchor tags in the page).   Use cases:   1) As a support team, if somebody asks a question, I would like to talk them through a knowledgebase article step by step rather in real time rather just sending them the link. 2) As a sales team, when somebody asks about pricing or features, I would like to take them to the specific product/feature page and walk them through the product or feature before offering up a demo.   To be clear, I'm not talking about any type of screen sharing here, I'm just talking about using the fact that the conversations script is embedded in the page and can issue a window.location javascript command at will if it needed to.   As an alternative, at the very very least, allow bots to embed some javascript. Currently the questions and responses filter out javascript. If we could embed javascript/html in the bot responses, we could kind of create our own.   ...read more