Great minds think alike

Several months ago, we imported a list of companies into Hubspot, and now I am trying to update these companies with new properties (EINs, industry, etc.). Unfortunately, our original list (and the updated list we added EINs and industries to) did not contain Record IDs or company domains; since those are the only two options for deduplicating companies during an import, I am unable to upload this new list without creating all new companies. I tried creating a unique property that does not allow duplicates, but this is not an option for import keys.   Basically--it should be an option to use a custom property that does not allow duplicates as the required property for managing duplicates during an import, instead of just Record ID/company domain. ...read more

Other ticket systems allow you to link a knowledgebase to the ticket system where when a customer types a subject, it brings up knowledgebase articles that could help them. If a customer clicks on an article then a report will show ticket deflection data on what article was clicked, what was typed, etc.   ...read more

Hello, I think it would be beneficial to add a min/max setting for the hubspot scoring and also a way to revert the score back to zero if a certain criterea is met. We use this in a workflow to create call tasks to prospective customers, once we have vetted them, it would be good to revert back to zero and let them naturally climb back up the scoring again before we go for a 2nd contact. ...read more

Current Ticket priority only allows for three values (Low, Med, High). This can be used to drive SLA tracking and reporting. This is however limiting as not all orgainisation rely on only three values.   Suggested solution: Allow a scale of values (with upper limit) for example 1 to 5. This linked to SLA tracking would be very useful  ...read more

Instead of having to type out the reason a deal was lost, allow drop down choices of common reasons.  ...read more

It would be very beneficial for customers to be able to use the global search to look for custom property values, without having an Enterprise subscription.  For reference, I'm submitting this idea on behalf of a customer. Thank you! 🙂 ...read more

I guess there are more and more Norwegian users to the system. Like there is a Swedish full translation, would love to have a full Norwegian translation as well. Would be perfect for the Norwegian market, as long much easier to use for all of us Norwegians using the system. ...read more

A marketing team is trying to provide monthly reporting on specific "brands" within the overall HubSpot instance. Each "brand" has it's own url and domain so it is easy to know what you're looking at in the web analytics.    We'd like to be able to report out website traffic in our monthly reporting, and right now we are able to filter the "Sources" report by specific custom views, but we are not able to filter the "Pages" report in the same way.   I would like to see any easy report that can be added to our custom marketing dashboard for this so we can see top pages by the number of page views over time filtered to just the data I need. I can do this right now within our contacts, but we're not capturing the # of page views by people who aren't contacts yet which is a huge chunk of people! ...read more

Goal: Automate lead nurturing with evergreen content that doesn't need to be manually scheduled   The Idea:  The ability to have the system automatically send out emails from a pre-created "set" with the condition that the user only received each email only once. We'd need to be able to continuously add/remove emails within the set and set additional criteria so that it only triggers if the contact hasn't received a marketing email that week.   What we need:  Ability to create different email "sets" that we can continuously remove/update/add emails to Ability to create workflows that will let you set criteria as to how often you want the emails to trigger and when. For example, I want the ai to pull from this set and send an email on Tuesday at X time if there are no marketing emails scheduled to go to that client that week.    Benefit: This would allow marketing teams to create and maintain a repertoire of content/assets for specific personas/regions. Multiple marketers could work on content for different products targeting the same persona making it easier for an enterprise organization to scale and nurture without incessantly emailing their leads. You can continue to nurture your contact with evergreen material even if you "forget" to put something together for that week Examples:  I've seen this in a previous company through Marketo. When new assets were created, we'd develop a couple of emails about them and drop them into the "sets" that made the most sense. We'd also have dates in which the content became dated so we could remove them. ...read more