Great minds think alike

I need to see in the custom reports or default reports: -chat amount with First Response time over 60s -chat amount  with Create Date time between 08:00h e 18:00h I didnt found any resource to do this for now. ...read more

It would be extremely beneficial to have a native tool in the CRM that allowed you to create an Org chart for a company. Currently, I see integrations available, all of which require additional payments. This would be a huge help for scaling businesses! ...read more

Submitting on behalf of customer   Hi Team,  The customer reviews the revenue attribution card of the respective email campaigns and thinks that it will be really helpful if the Attribution model dropdown (see currently set as Linear) can be fixed across all email campaigns and if they change it then it will be applied based on the user's last setting. This helps to save them time from switching to another model.    Revenue Attribution Card - Email Performance ...read more

it would be really helpful have the ability to embed video files within emails (templates, marketing emails) and track video view in the same way as the documents. ...read more

As of about two weeks ago, reports by deal stage along the X-axis repeat the name of the Pipeline for every stage. So if you have five stages defined for your pipeline and want to see, say, a column chart of the number of deals in each stage, the X-axis now reads "Stage 1 (Pipeline Name)" - "Stage 2 (Pipeline Name)"- "Stage 3 (Pipeline Name)"- "Stage 4 (Pipeline Name)"- "Stage 5 (Pipeline Name)".   There is absolutely no reason "Pipeline Name" should be repeated here for every column, unless you are for some reason stacking multiple pipelines on top of each other. It is poor design, poor visualization, and a weird new artifact to wake up to. Hubspot Support notified me that this is now intended behavior, but I propose providing the option to remove this.    (Note: I haven't investigated or seen whether this weird new behavior shows up in other types of reports yet.) ...read more

Desired State: We want to have Inboxes for the different teams (Sales, Service, Technical Support, etc.).   We want to have a single chat on all pages with a bot that determines the nature of the chat and assign to the appropriate Inbox.   Problem: Currently, the Chatflow automation does not allow assignment to different Inboxes.   Desired Solution:  Create an automation feature that lets you use an If/then Branch to assign chats to any selected Inbox. ...read more

While reminders for tasks are great, it's annoying that you have to manually set a reminder for every task you create, especially if you happen to forget to create a reminder for a task. It would great if there were a setting so you could opt-in to reminders for all tasks without having to set any task individually. Would HubSpot consider implementing this? ...read more

At the moment time period comparisons are not allowed for cross-object reports. It will be great if that feature can be added. ...read more

We would like our Reps to be able to create an invoice on-the-spot while in stores. They are able to use their phones for everything else, so it doesn't make sense for them to have to take their laptops to be able to access this feature through the HubSpot webapp.  ...read more