Today, hubspot can be used as an email to ticket submission system. For example: a system can send a group email that creates a ticket for a support team in hubspot. leads can be sent from one system to hubspot in an email a customer may send an email to a company's support shared mailbox that creates a ticket in hubspot support portal for customer to assign. At the moment, hubspot allows workflows to automate the flow of tickets created in this format, but your support team regularly points your customers to use other tools like Zapier to complete this function (when some of your competitor CRMs offer this natively.). It would be great to build in the ability to parse email information for incoming emails that create tickets or other data (i.e. parse information from a subject line). Examples include: If an email to ticket is sent to HS ticket is created with the subject line: "New support request from customeremail@domain.com" I as an admin might be interested in parsing the email from the subject line and storing it into a property within the ticket for ease of reporting / tracking. If an email to ticket is sent to HS and a ticket is created with an email body that contains multiple information in a formatted manner such as the format below, an HS admin may be interested in parsing this information to populate ticket properties that can be used in later automations (i.e. automatic replies, automatic ticket assignments based on which user is assigned an account, etc.). Email Body: Customer Name: TestCo; Customer Email: admin@testco.com; CSM assigned to account: CSM1@hs-customer.com; Link to ticket in external system: www.link.com; Here are some sample support tickets created by some of your customers requesting this functionality that didn't end up turning into ideas, although they should have: https://community.hubspot.com/t5/APIs-Integrations/Parsing-Email-Body-Workflow/td-p/740138 https://community.hubspot.com/t5/CRM/Extracting-Contact-Details-from-Email-Body/m-p/397679 https://community.hubspot.com/t5/CRM/Parsing-email-content-into-crm/m-p/300730
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