Great minds think alike

We have multiple country based teams in our account at the moment as child teams beneath the parent team "APAC". I have built different default property views for the different countries, however when looking to check through the display of different ones, I have to continuously change which view the parent team has access to, ie moving from AU to IN, VN to save, refresh, check, change, repeat.   Would be much easier if a parent team was automatically granted view of all default property views used by the child teams.  ...read more

Would like the ability to add a user to a static list right from the "action" section of that particular list.   If i know a user should be added to a static list, i have to go into Contacts, find user, add user to static list and select the specific list.   Would be more efficient to add user right from the list itself, search all users and select which user should be added. be able to add multiple user that way ...read more

As an admin user, we cannot see or view what the user sees or views making it rather difficult when testing or helping users and problem-solving through their issues - would be great to have the ability to view their settings from their eyes and see what they can see/view.   ...read more

Hi all 🙂   Our IT-department manages all our user-accounts within the company tools via ADFS. Currently we don't have Hubspot connected for SSO to our ADFS environment (this requires the enterprise edition and for us that's too big a step. Still, our IT department is the perfect team to manage all users and their rights within Hubspot. They can restrict or manage access (for example when employees leave the company or switch roles within the company.    So I was looking for a way to add them as users within Hubspot in order to have them manage users, teams, rights and roles in the future. However, Hubspot currently allows users to only assign the rights they own themselves to another user. As a result this requires an IT-user to have all rights (or even be a super admin), which from a security perspective is not desirable. it results in  mulitple super-users (or even super-admins) capable of (potentinally) messing with the entire system.   NOTE: I noticed that assigning rights for specific features is often not only assigned to IT but also to a specific user within the business as IT not always has the in-depth knowledge to oversee the consequences or desirablility of assigning a specific set of rights to a certain user. I consider the 'head of marketing' the owner of the CRM/Inbound process and as such the super admin of our Hubspot environment. Assigning IT to manage accounts in this situation functions as a fail-save and back-up to the super-admin and is also the structured place where accounts are set up when new employees enter the company or colleagues leave the company, etc. Howeve, having multiple super-admin accounts results in a bigger security risk.   In order to minimize that security risk within a single hubspot account in our environment, as a super admin I would like to be able to split the functional rights from the capability to create, manage, invite and (de-)activate users, group them into teams, configure roles and assign rights or roles to users or teams. the ideal scenario here is that an IT-user can be configured with no functional rights assigned other than the rights to manage users (etc.).   Does that make sence? I look forward to hearing more ideas about this (or suggestions on how to make it work. ...read more

When setting up a new user, it would be great if under the required email field, there was a "Copy Access From:" field that searched current HubSpot users to set permissions. Many times when access is requested, the requester says to match XYZ's access. This would eliminate the need to verify the new user's team and role.    HubSpot Admin Efficient and accurate new user setup Efficient and accurate new user setup ARMS Software ...read more

TEAM INBOX - ASSIGN to ALL TEAM MEMBERS   Currently, in Conversations Team Inbox, an email received to a team email, can ONLY BE ASSIGNED to ONLY 1 person (i.e. you CANNOT ASSIGN email to all TEAM MEMBERS).    REQUEST IDEA:  - ENABLE functionality so that in Conversation, an incoming Email to a TEAM INBOX --> can assign email TO ALL TEAM MEMBERS     ...read more

Have the 'away' setting apply to automatic email routing as well as chats. This would allow for individual reps to put themselves as 'away' (e.g. when on annual leave) and any incoming emails to be automatically distributed between available reps. This will save time having to go and unassign emails from reps who are out of the office. ...read more

It would be helpful for an admin to have the ability to limit the max number of companies a user can own in Hubspot.  This will prevent the user from sitting on a large amount of potential leads.   ...read more

Would be helpful if a team task could be checked off by individual assignees without the task marked as completed by all. ...read more