HubSpot appear to have released some great new product features 13 Oct 2021. HYPE & EXCITMENT We got excited with several of the features, what appear to be basic, overdue and much needed features by most CRM users. We spent some time research and confirm with Hubspot, exactly what new features we would have available under our current professional plans. DISAPPOINTMENT Disappointingly we have been informed by HubSpot support, despite having a HubSpot professional plan in place, we have no access to any of the new product features that were announced! So underwhelming. Build the hype, and then disappoint. Many of the new product features should be available for basic level features of all plans, not just specific professional and/or enterprise plans. Most competitor CRMs - Salesforce, ActiveCampaign - have these new product features already available, as part of all their plans. FUTURE PRODUCT RELEASES We get the reason that Hubspot want all users to upgrade plans, up to enterprise level. However, atleast treat existing Hubspot users with a bit more respect, if going to release new products, atleast be transaparent to existing customers on exactly which of the new product features existing HubSpot users have access to or not under their existing plans, to stop them wasting time and energy figuring out what they can use. 101 for product releases. Hopefully Hubspot can excite Hubspot users next time.
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