Great minds think alike

I'd love an internal chat feature to replace our gchat so my colleagues and I can have realtime convos that aren't quite email material and just need more immediate responses or lend themselves to discussions.   Maybe there could be labels or unique 'rooms' for different topics.  ...read more

It would be great to have the possibility to know what user has combined a ticket.  ...read more

Custom Owner Propierties work well for Users and Permissions; when assigning the following permissions to a user [See Contacts > Team only], HubSpot takes into account users from HubSpot User Property + User Custom Properties.    However, it doesn't work well when trying to filter a list or a report by Owner or Team properties; some examples:    1. When trying to filter contacts by Owner, it's only taking into account official HubSpot owners and no owners from custom owner properties.  2. When trying to filter contacts by Team, it's only taking into account official HubSpot owners and no owners from custom owner properties.  3. When trying to filter dashboards or reports by Team, it's only taking into account official HubSpot owners and no owners from custom owner properties.    I th would be great if Team/Owner filters take into account users from custom properties. Custom user properties are essential for big companies that share customers between Business Units (same Contact/Company, different owners).   ...read more

Similar to how we can see what a Property is used in and, what is owned by a HubSpot user before they're deactivated, it would be great to see what Emails, Workflows, etc. that a HubSpot user is used in.  When we have turnover, out of offices, etc., the original user needs to be replaced. Without extensive external documentation, there is no way to track the places that a member of our team is used within our Hubs.  ...read more

We love using the HubSpot signature generator (https://www.hubspot.com/email-signature-generator) to allow our team to create branded email signatures that we can use in HubSpot and elsewhere. However, we would love to see a "Pronouns" field to allow our associates to select their appropriate pronouns. Currently, it is suggested that pronouns be included in the "Custom" field, but that puts the pronouns below the company name, not the individual's name, which is not ideal. ...read more

We have been using the deactivate setting for employees who leave our organization to perserve historic records, etc. but it's annoying that they continue to show up in drop down lists for assigning tasks, companies, contacts, etc. If a user is deactivated, is there a way to hide them on that, or at least not have them be at the top of lists? There is no reason to assign them new records. ...read more

We've had many clients who have asked for the ability to retrieve Object schema history. I am not referring to version history for specific records, which I'm aware can be accomplished through some of the older v1 APIs.  For example, a user changes/deletes a few properties on the Contact schema. We want to find the user_id of the person that made these changes. I don't know of a way to do this currently through either the UI or APIs.  Changes of this nature can have a significant impact on a company's HubSpot instance, so it's important that we're able to retrieve data surrounding these kind of events to have as full a view as possible of what occurred.  There appears to be an account history report you can export via the UI, described in the doc HERE The feature described above seems to provide a history of just about everything except what I'm looking for. Building on top of this would seem like the way to go. Or better yet, allow us to track this kind of thing through the APIs as well.  ...read more

That would be very useful if it was possible to define a default Hubspot Homepage by role or team. Nowadays, by going to Profile & Preferences -> General : we can define our default home page (deals, dashboards, website...). This is very good, however we cannot set it for other users or teams.   Hope we can have that in the future. ...read more

When deleting a user from HubSpot you will get a prompt warning you that they have contacts / tickets / deals etc assigned to them. It would be very useful to have an option to select a different user for each of these categories to assign the objects to. So when I delete Michael I can assign his contacts to Dwight and his tickets to Jim etc. I know this can be done currently via workflows but it is a bit clunky to do. Bonus if it will warn you if objects are being synced to Salesforce and will cause sync issues, or recommend to remove user and assignments in Salesforce first. ...read more