At the moment the access controls are quite limited, and entirely on the user side, rather than the content side. The only controls are whether a user can see their contacts, their team's contacts, or all contacts.   Sometimes you want a contact/company/deal to only be visible to certain people (e.g. their owner), and currently there is no way of doing that. You can utilise teams to make it so that all contacts assigned to a person or team are only visible to that person or team, but there is no way for this to be set on a per contact basis.   This feature would make it much easier to control access and improve security and compliance. When combined with email logging, it will also help avoid people seeing emails that they shouldn't. ... View more

Currently, a user can be a 'primary' member of only one team. The user can be added to other teams as an 'additional team member', but many team features are unavailable to these 'additional' users (see list of restrictions below).   This is problematic and causing us considerable pain because some users need full access to multiple teams, e.g. an individual who is multi-role, or management/supervisory staff who need to monitor what goes on in the team. This is particularly true in smaller businesses. The one primary team restriction seems unjustifiable .   Restriction's on 'additional team members': https://knowledge.hubspot.com/account/assign-users-additional-teams These users will not be included in any team reports, routing rules (e.g., conversation routing rules), team notifications (e.g., form submission email notifications to a team), or workflow rotation actions. They will also not be able to view any custom records views set up for the team.   The solution is to allow users to be primary members of multiple teams.   Any feedback? ... View more

I'm not Super-Admin and I'm not supposed to get full access rights at account level. Nevertheless I am responsible for the implementation in our website, so I need quite a lot of rights to functions. Unfortunately, functions like chatflows can only be implemented with account-level rights. Every major function in Hubspot should also be manageable individually in the rights. ... View more

There needs to be more granular ways to grant account rights to specific users, for example, when providing 'export' rights to support staff in order to enable them to export service hub reports, we're forced to grant them the ability to export everything within Hubspot. I t's tricky to give entry-level support staff the ability to export key data like deals or customers info, they should only be given access to Service Hub data and not Sales or Marketing. ... View more

Hello!   I would like to suggest a new feature called Private Properties. With HubSpot Enterprise we can limit permissions for editing some properties based on team/user, but we can't limit who has access to view it! In my company, we want to have a sensitive property to store the user login link (that will be used to send transactional emails). My Support team need to have access to all contacts and deals, even if they aren't owners, but we can't have this property available for them to see or search when they click at "View all properties" (limit the record sidebar isn't enough). Would be great if we could limit some properties to team/user view only (not only editing, but just view), regardless of being a record owner or not. ... View more

Custom objects should have granular permissions based on each custom object, instead of the "umbrella" approach today where access is granted across all custom objects ... View more

I'd love to see more granular control over import/export limits at the user and profile level.   As it stands, a person with import and export permissions can import a small amount, or an enormous amount.   The same for exporting. A user could export the list of people that got a specific email, or they could export the entire contact database.   It'd be great to have row limiting at a minimum at the user and/or profile level.  ... View more

There's little we can do with Teams currently, some lead rotations are a nightmare, ex: I have 2 teams, need to rotate between the users of both teams--currently undoable. Some users need to be in 2 teams at the same time--currently undoable. Need to rotate Contacts between All "sales" team included 2 other child teams--currently undoable. I've been thinking, maybe some options in "Rotate contact to owner" could easy things out, and maybe a filter could help to (dashboards).     What would it look like?:     ... View more

I love getting the notifications and love having the ability to see when someone submits a form.  The ability to also have other individuals receive these notifications as well is great.  Can Hubspot expand the notifications to seperate the initial notification and the reconversion notification?  I dont really need to know every time a person revisits a form unlesss they submit something new.  I see the purpose of the reconversion notification as a admin but my President or VP that wants to see the forms come in may not want to see every time some clicks on the form.   ... View more