Currently when there is an account change or update (e.g. approaching marketing contact tier limits or calling minutes, etc.), a banner is displayed to all portal users. Additionally, in scenarios such as when we are approaching our call minute allotment, a CTA is displayed prompting all users to purchase additional minutes for $50, or users can "request a seat" from their admins when we have very intentionally limited the very feature being pushed. We have over 400 users. Each time these banners appear, we receive IMs, emails, and support tickets from worried users asking if they need to do anything/whether they should worry, etc. when our admin team is already handling things. This creates a lot of extra work to communicate back to our users, on top of creating unnecessary concern and confusion. We would like the ability to turn off banners and up-sell CTAs to non-admins, or at least have some control over which alerts are displayed and to whom. On top of creating unnecessary confusion and internal tickets, it feels a bit...icky to have the upsell prompts built into the platform directed at our end users. I understand that this is a revenue-generating opportunity, and to a certain point I think it's completely reasonable. However our organization is already subscribed at an enterprise level to almost every hub, so presenting $50 upsell prompts to users who don't even understand them is really a miss on HubSpot's end when our admin team is perfectly capable of managing our (substantial) subscription.
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