Great minds think alike

HubSpot does not offer a way for the owner of a deal to add other team members on their behalf to follow the deal email activity. We have executives that want to be informed of the communications on strategic and high value deals without requiring them to individually follow these deals.   We want to request the ability to toggle on under Notifications > Deals - to allow Deal Collaborators to be notified of emails, both reply and sent.    We have not migrated our support team to Hubspot Tickets as this is a required feature and currently exists in our legacy ticketing system. There are escalations or special handling for account where managment needs to be informed on tickets without cc'ing them on the email chain.  ...read more

Hey, We have migrated to the new Help Desk feature, but are now rescricted on the mobile app.   The features missing are: Dedicated in-app notification for new tickets and responces. Dedicated Help Desk feature in the mobile app for iOS and Android. Workaround could be to allow ticket notification on mobile in workflows so we get notified when a new Help Desk ticket is created, replied etc. ...read more

There is no ability to list out all the records that you follow. Since you automatically follow contacts you own, you could filter by that to see the majority of what you follow, but there isn't currently a full list.     It would be helpful to have either a filter or a section under "Your Perferences" in Settings which will list the Deals, Contacts, Tickets, etc. that you follow. The ability to unfollow records directly from this list would also be helpful.   The goal here would be an easy and effective way to manage records that you follow to reduce uneeded notifications. ...read more

The notification center (bell icon) currently shows all notifications in one list, without a really good way to organize or visually group them. Feature request: Let users create custom categories for notifications (e.g. Sales, Marketing, Support) Allow optional color labels based on category or priority This would make it easier to see what a notification is about at a glance and focus on what’s most important. Ideally, both categories and colors should be user-configurable, so each team can set up what works best for them. ...read more

At the moment, HubSpot automatically sends a system notification with the subject line "Verify your account's contact information." After reaching out to HubSpot Support, we were informed that there’s currently no way to stop or disable this notification. For our company, however, this poses a challenge — the email can appear similar to phishing attempts and doesn’t provide much practical value for our needs. ...read more

It would be great if users/super admins had the ability to temporarily pause notifications. This would allow users to pause their own notifications, or super admins could pause notifications on behalf of other users. Expanding on this feature, it would be great if users could also pause their notifications for a set amount of days. This would be wonderful for users going out of office/on vacation.  ...read more

According to this article, https://knowledge.hubspot.com/website-pages/require-member-registration-to-access-private-content#customize-your-registration-email-templates, once a web page is set as private and a list assigned, a transactional email is sent (after a delay) to contacts on that list to set a password. We would like to disable this email from getting sent when a page is published.  ...read more

There has been a number of updates to help Hubspot users know when calendars or email inboxes have been disconnected. All are helpful improvements yet one critical piece seems to be missing. Request that would help solve the problem. Notify the Super Admins on an account when any user's calendar OR email is disconnected.   There are other Super Admin notifications (like when social accounts are disconnected). The user is notified when their email is disconnected (though if they miss that notice, it could be a while before anyone notices) AND there is no mention of the calendar on this notification making that 2nd action easy to overlook by a user.  Other recent tickets around this work This one is about a sales rep being notified, that is all fine and should happen BUT Super Admins should also be looped in to ensure the action is handled in a timely manner - it's a backup for support. This 'Delivered' idea has a number of improvements that are helpful but still fall short of being manageable in day-to-day. For an Admin to have to refer back to these daily to ensure all is operational is silly. Helpful to have the ability to see, but without a notification doesn't feel feasible to manage. ...read more

Hi,   Everyone knows that HubSpot can ask for mandatory deal properties  for a deal moving to a specific deal stage. Often you want your sales reps also completing contact or company information e.g. VAT number of the company associated to a deal. There are a lot of work arounds possible to get that information.  But it would be great we could just "ask" that specific company, contact, custom object, ... property right in the "dependend properties" popup, so the sales rep can set the property right then and there. And the same feature would be awesome on ticket or any other custom object pipeline. ...read more