Great minds think alike

When a Hubspot user unsubscribed from the notifications emails, the administrator cannot send him an email to let him re-subscribe. We have to ask the support team to send this email. It would be easier to add a functionnality that would let the administrator send this email, just like it is already possible to send it to contacts. ...read more

Dear HubSpot, I just want to point out that a vast majority of your users are not decision makers... were are merely Sales Professionals.  Being in Sales, we rely on access to information within the system.  You covering up the information we need access to is counterproductive.  The message bars are a big turn off as they do not make us feel all warm and cozy. Not everyone has multiple curved screen monitors with more desktop realestate than one knows what to do with it. Many of us are mobile, working on laptops with limited comforts and ergonimics. In addition, again as we are Sales Professionals, thus we do not have administrative rights nor do we have decision making power within our organization.  If you'd like to promote those who do have authority to purchase more features from you, make them visible to those with Admin rights so the rest of us can go about our day without further obstructions. Or, simply make them removable instead of a thorn in our sides. The choice is yours, just please hear us and get them out of our way and day. Sincerely, HS Sales Users Around the World Too Many Banners, some not applicable ...read more

Today we are receiving account alerts/announcments in the header (top of the page) which are being flagged to all users. This is fine when letting know that something is not working as it should - but if it is something about account settings where admins need to take action (API sunsetting) or late payments it should NOT be sent to all users. In some cases Im getting concerned internal messages 15-20 times a day because of this. Please either make it optional to set on account level - or change this for all customers. Messages that should ONLY concern admins, should only go to them, and not all users in plattform. ...read more

Currently, the only way to see which form a user is set to receive notifications for is to manually check in every individual form's settings. It would be great if user's could quickly access a list of all form's that they're set to receive notifications for. ...read more

Tickets, contacts and deals pages have the same design. It's very confusing and causing a lot of mistakes, as agents leave a note in a ticket, when they think they are in a deal/contact and the other way around. It will be very helpful if each page type will have a different design or at least a different color.  Thank you ...read more

End users should not be bothered with system owner and/or admin topics.   As of today, all users receive notifications when there are errors in DNS records. These types of prompts should definitely not go out to all users, as it simply creates confusion and raises questions that reverberate across the entire organization. The notification settings fail to provide any settings for clearly admin-level topics, such as e.g. domain issues. ...read more

It would be useful to receive notifications when a winner has been found for a CTA that's set up as a multivariate test. With the ability to toggle this feature on/off (perhaps in the Settings page under my Notification preferences), I wouldn't have to manually check if a multivariate has been declared a winner or not.  ...read more

Who: Service Hub - Support tickets What is the goal?:  To be alerted of important information before proceeding with a service. Added Value:  Alert stakeholders of busniess critical infomation   The Idea: We need warning messages to pop-up when creating tickets to warn the person working on the ticket of pertinent information.  This could be things like, "Attention: This client is delinquent. Please require payment before proceeding!" or "This client has a balance that can be applied to their bill."  or "This client does not have a subscription. All Support work is to be billable."    If we can’t have a pop-up, then a pinned message within each ticket for that client would show up at the top of that ticket where we could see it.    This pop-up or pinned message can be set to expire at a certain time, appear in certain places, always appear, etc.   ...read more

The new notification sound is very hard on your ears - especially when wearing a headset. The old one was way more pleasant.    I would love the old sound back - or maybe a few sounds to choose from.  ...read more