Hey everyone, The new Help Desk feature from HubSpot, currently in beta, is a fantastic initiative for streamlining the handling of incoming emails and chats by merging tickets and the conversation inbox into a single, more efficient channel. However, based on the current beta requirements, it appears this feature will be restricted to paid Service seats, which we anticipate could become a significant issue for many users as not everyone involved in replying to tickets and conversations will have a paid Service seat. This leads to a disparity in experience and organization between the two types of users, which is far from ideal. If HubSpot insists on implementing this as a paid seat feature, we strongly suggest providing an option to allow accounts to opt out of this new experience. This would help maintain a unified support experience for all our users.
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