Gute Ideen sollten geteilt werden

Currenttly the email field on a ticket in the new HelpDesk is not automatically populated when you compose a new email to the contact associated meaning you have to copy the email address from the contact property and paste the email address before using a email template. It would be great if this field automatically populated to improve efficiencies.   ... Mehr anzeigen

Who (what type of role or team) is the feature for? Service Hub Employees and Sales Hub Employees, generally people who work with associated objects on a daily basis.   What is their goal? The goal is to quickly find an associated Ticket that belongs in their respective pipeline.   What value will this add? This would increase the productivity of each employee working with associated objects on a daily basis and therefore reduce the time spent searching for the right object.   Are there examples of other places or products who have this feature? If I manually add a Ticket to an Object I have the possibility to sort the associated Tickets by "recently added", "recently changed", "recent Activity" and "From A to Z by name". What I would like to see ist "Sort by Pipeline" or "Filter by Pipeline". Therefore the employee can quickly and easily find the respective Ticket.   Screenshots, pictures, drawings, process diagrams, are helpful. This is possible now, but now enough for our usecase: We would love to see the possibility to sort and or filter for the Pipeline of the associated Ticket in an object. ... Mehr anzeigen

We have tickets being created by the conversation inbox that include numerous file attachments. We need to view and save these attachments to our internal file system. We would like the ability to toggle preview vs. direct download to make our file managment more efficient. ... Mehr anzeigen

UPDATE 4/17/24: This has been fixed!  ________________________________   I was told to come here to drop in an idea/request. Could you please fix the new Help Desk beta so people without a service seat can still "view, edit, and respond to tickets from the Tickets index page"? The graphic says our users without a seat should be able to do that, but currently they can't. Ever since I moved our channels and conversations to Help Desk, only our seven paid seats can respond to tickets. I don't think this was the intention.   Thanks, Robyn   ... Mehr anzeigen

Hello Team,   We migrated / move all our old Freshdesk tickets into HubSpot. But here only initial ticket descriptions are showing in HubSpot entire tickets conversations chain is not showing. We want all our Freshdesk customer tickets conversations in HubSpot. I checked with your support team about this but as per them currently this is not possible. But these customer ticket conversations are very important to us. Please provide the any solution for this, so, we can see all the entire conversations chain in HubSpot.     Regards, Mahendra Patil Snic Solutions   ... Mehr anzeigen

Currently the customer portal has absolutely no other functions beside showing and filtering the ticket list.   Strangely, there is not even a "sign out" button where the user viewing the ticket list could log out.   This would make using the portal more secure and intuitive. Obviously the signing out should land the user to a page where username and password are prompted in order to sign back in. ... Mehr anzeigen

Hello,   Currently the customer portal doesn't allow customers to add CC's in tickets. This would be needed quite urgently for our company to take the Customer portal in use in full scale.   Only way for customers to add cc's on tickets is by adding them through the email.   Best regards, Artturi Toikka Mapvision Ltd ... Mehr anzeigen

Hello, I would like to auto-associate our service tickets to one of our custom objects (Related systems). The association should be done with respect to matching properties: System number (in Tickets) and System ID (in custom object). Currently this is not possible in HB.  Our company would find this very beneficial in order to make sure the objects are linked together in the CRM. Best regards, Artturi Toikka ... Mehr anzeigen

I'd like to be able to add/edit and remove columns in the Help Desk Ticket list. ... Mehr anzeigen