Gute Ideen sollten geteilt werden

I would really like if someone integrated YouTrack into HubSpot! Pls like to the post ... Mehr anzeigen

It would be great to include the calculation of average response time on opened tickets. First now, it's only available for the first time response but not once it is re-opened. So we would like if customer A contact us several time and our team answer several time as well, to get the average response time considering all the times while the ticket was open.  Thank you ... Mehr anzeigen

We noticed that in the activity search within a ticket, many engagements are searchable, such as email subject, task text, note text, call text. However, the email body is not searchable. In our opinion, this is an essential object for the search. We suggest that the email body is also searchable. ... Mehr anzeigen

Hey All,   I'm creating forms in order to create new tickets for my team's internal use. Creating a "Ticket Name" or "Ticket Subject" is incredibly redundant. A lot of form builders would allow you to hide the Ticket Name and then autofill it with the data submitted in certain fields.   For example, I'm creating a Budget Change Form for my marketing agency. My Account Executive will be inputting the client's email address, company name, budget source and due date. Instead of creating a ticket name, wouldn't it make sense for the ticket name to be filled out by the "Company Name / Source / Due Date" instead of coming up with a whole new name? ... Mehr anzeigen

Other ticket systems allow you to link a knowledgebase to the ticket system where when a customer types a subject, it brings up knowledgebase articles that could help them. If a customer clicks on an article then a report will show ticket deflection data on what article was clicked, what was typed, etc.   ... Mehr anzeigen

Current Ticket priority only allows for three values (Low, Med, High). This can be used to drive SLA tracking and reporting. This is however limiting as not all orgainisation rely on only three values.   Suggested solution: Allow a scale of values (with upper limit) for example 1 to 5. This linked to SLA tracking would be very useful  ... Mehr anzeigen

Would love the opportunity to add hours worked for example on tickets or deals. Say you have a customer / client who you have agreed a deal for. You have worked 4,5 hours, and that would be great to have somewhere to add to the deal with an hour rate.  ... Mehr anzeigen

At this time, you can only get tracked links with Sales Professional. As a Service Professional user I should be able to see if a customer that is in need of support has clicked a link that I have provided them. This would be to another website, knowledgebase, Video, Document, etc.  Because this is not available, I am unable to tell if a customer has followed my instructions and have to "guess" if they are moving forward and not sitting. This also would allow me to come back with more information and be confident with my second response if they havnt emailed back in a certain amount of time. ... Mehr anzeigen

My organization has literally thousands of repeat customers whose orders are virtually identical each time. With our old CRM, we could copy an older order ticket and simply update the newest information into the relevant fields.   Our resident Hubspot expert (who worked with a third party to get it set up last year) doesn't believe there's a way to copy a Hubspot ticket in the same manner. Being able to do so would save a tremendous amount of time, however. Even if each new ticket takes two minutes to fill out, some team members are creating dozens a day and it adds up. ... Mehr anzeigen