Great minds think alike

We use projects to manage onboarding tickets and I would love a way to link a project template that I have created to the onboarding ticket that it is related to, making that project really easy to access when dealing with the ticket ...read more

Having some setting to add HubSpot attachments to associated Jira tasks would save so much time and confusion. Does anyone know a workaround to this, either native or using third-party tools?  ...read more

Hey HubSpot We work with a number of organisations that are migrating to the Service Hub from other software purely for HubSpot's centralised automation and suite of products.  A recurring pain point is the lack of functionality to perform actions in their workflows based on ticket data-points/fields when working with contact-based workflows It seems every other object is supported, but Tickets aren't. This would solve so many non-scaleable complex workarounds currently in place. ...read more

Posting on behalf of a customer -    Currently, we only provide the ability to create 'Center on a date' or 'Center on a date property' contact-based workflows. It would be amazing if we offer the same options for ticket-based workflows as well.    Use case: Customer is looking to create a workflow that is revolving around 'Next activity date' on tickets to send automated emails, create tasks, etc.    Thanks for your consideration team!  ...read more

Hey there HS community! My support team is trying to report on how many tickets were moved each day from status X to status Y with the caveat that we would like to show a breakdown of which user made the status change(s). I reached out to the ever-helpful HS support who informed me that this is not yet a feature. Maybe some other folks will think this could be useful enough to get it into the feature request pipeline. ...read more

It would be great to have the possibility to know what user has combined a ticket.  ...read more

This feature does not currently exist but it would be great if we could create templates for different types of tickets and/or for different ticket pipelines.   ...read more

Why can't I view all customer Support Tickets from within a Support Ticket? Imagine a world: you respond to a Support Ticket, update the Status to Closed and voila! Another customer made happy from your fast response.   Then you go back to your Support Ticket view and respond to another ticket from the same customer. And then another one. And then another one.   You realize you could have responded to every Support Ticket at once if you could see all Support Tickets from within the Support Ticket view.    Please make this a reality. It's no fun having to click into the Contact view, or go back to the Support Ticket view to stumble upon another ticket from the same customer. Let us see all open tickets we've received, respond to all the concerns in a single email, and create happier customers because we don't respond to them in 4 different email threads.  ...read more

Right now, HubSpot has a handy "Number of associated companies" Ticket property that allows users to quickly check how many companies are associated with their tickets. It would be great to have a similar "Number of associated contacts" property as well. ...read more