Grandes mentes pensam igual

In our set-up we use several views per company.  Some companies are logical to join together in one view. This is currently not possible due to the filter in the view only allowing an AND. So using the filter for company X AND company Y results in only the tickets that apply to both associated companies at once. Using an OR filter it would display all tickets of both associated companies. ... Exibir mais

PLEASE can Superscript and subscript options be added to email editing functionality?  We regularly refer to m2 and m3 inn emails to prospects and customers, and to tie in with our very strict brand guidelines, we need to be able to superscript the 2/3.   To be honest, I am surprised this isn't already a feature - so please let me know if I have missed something!   (Don't forget to upvote if you want this functionality too :)) ... Exibir mais

I may have 20-30 Notifications to process in the Notification center, then mark as read or archive.    As I navigate through the notifications, it would be nice if: 1. The selection buttons were replaced by Quick Action Buttons labeled "MARK READ" or "ARCHIVE" 2. More real estate was given to the Notifications, and the option to display it full screen in a grid list view was offered. 3. Quick replies could be posted in the Notification pane.    Thanks. This would make it easier to process notifications.   ... Exibir mais

Hey HubSpot,  As the Service Hub picks up more traction, it'd be great to include functionality to associate new or existing records to conversations directly from within the inbox (similar to how you do in within a record's view).  At the moment, we're quite limited with front-desk teams not being to associate records and contributing to friction in adoption by adding unnecessary clicks to their customer experience journey.  (I've included a screenshot showcasing the lack of "Add+" compared to the ticket record view)  Conversations Inbox Associations View   Ticket Record Associations View This pertains to both the standard objects, but also custom objects within the inbox.  Thank you  Sam  ... Exibir mais

Is it possible for Hubspot to give us the option to re-enroll custom surveys being sent out based on Ticket Properties? Right now the only option we have is re-enrollment based on Contact Properties.   Scenario: Re-enrollment is only avaliable once per unique email for Ticket Properties. For example, one client ticket/email gets created. (I've set it so a custom feedback survey (Not CES) would be sent out).  Once their first ticket is solved and moved to "Closed" they get a survey. But once they start sending in a new inquiry, which creates a new ticket, once THAT ticket gets moved to closed, they'll never get another survey again.   This isn't good because they will never have the chance to leave feedback again. And if the first survey is bad, then it'll stay that way forever. ... Exibir mais

We use HubSpot for managing support tickets and we use Notes and Comments on Notes for internal communication about the tickets. The Comments added to Notes are way too easy to overlook and agents are missing important information. There should be a way to make the Comments more visible. At least have the Comments start out as visible and then the agent can minimize them, rather than the reverse.   We're getting around this by making sure Comment notifications are turned on, then using email filters to forward the notification email to Slack. It's an ugly workaround, but helps solve the issue. ... Exibir mais

It would be really helpful to be able to display the 'Notes' in a colour of your choice so they easily stand out from email chains. ... Exibir mais

It would be really helpful if the main ticket view could display the company/organisation name. ... Exibir mais

I would like to have more status options or being able to customize the status for the tickets. Currently only "open" and "closed" are available when my client look at the portal on their side.   In line with that feature, when I change the status of the ticket, my client should receive a notification that the status of the ticket was changed. These are very basic implementations that make a big difference in the quality and transparency of the communication. The other day I closed a ticket after telling the customer on the phone that the problem was solved but he probably forgot our phone talk and was still upset that the ticket was closed without his consent.    ... Exibir mais