Great minds think alike

Give us the ability to make a property required based on the time it stays in a ticket status. Or another idea is to make a dependent-like field that if a ticket stays in a status of 'x' amount of time and then is moved to a different status, the dependent field kicks on based on the amount of time the ticket stayed in a status and the property must be filled out in order to move it to the status.  ...read more

We would like to handle support for a software via the ticket system. The software is distributed by us, but we are not the manufacturer. If there is a bug in this software, we will receive several tickets about this problem in a short time. Now it would be nice to create a master ticket and attach all the others there. The attached tickets should then all be answered and stopped with the same message. As soon as the bug is fixed, the master ticket is closed and all other tickets are closed in the same way. So with the same text and the same process. Translated with www.DeepL.com/Translator (free version) ...read more

It would be really helpful to be able to view number of tickets associated with contacts as a filter/column. I know there's a workaround but it requires a Professional package. ...read more

Hi @LL   Is there an option to allow form submissions only for email addresses from a fixed list? ...read more

Would it be possible for a form submission to show up in the email tab of a Ticket?   When a ticket is created through a form submission there isn't an easy way to respond to or forward this ticket via email. The customer support rep must: Start a thread email from scratch (including subject line and ticket details) or click through the correct template. They would need to do the same thing if they needed to forward this ticket to a team member that doesn't use Hubspot- such as our field technical team members. Plus, if there is an attachment that needs to be shared, the rep would need to download the file and upload it to the email. OR click over to the Conversation Inbox to reply or forward this ticket. This is a completely different interface and is cumbersome to jump back and forth from one interface to another just for this particular type of ticket. This isn't a problem if a ticket is created via a customer email because the email shows up in the ticket and the rep can easily click reply or forward directly from the ticket.   I looked into using the Conversations Inbox instead, but it doesn't provide as robust filtering options as the Ticket tool- such as tickets assigned to me with a certain ticket category. It is more feasible for my team to use the Ticketing Hub to navigate through their assigned tickets. ...read more

In workflows it is possible to display the activity log for a specific time. However, it would be desirable and much more practical if the activity log could be activated according to the various categories. For example, we only want the activity log for meetings. However, as far as I know, this is not possible because the activity log is then switched on for all categories (tasks, calls, mails, etc.) which automatically causes unintentionally actions in some of our processes. ...read more

In the same way that we can copy dropdown options during custom property creation from another property, we should be able to copy required fields from one deal or ticket pipeline stage to another.   Use case: I just had to make ~10 properties required at every stage after the first stage for ~10 Service Hub ticket pipelines, at an average of 6 stages per pipeline. That's ~60 times I had to manually find, select, and designate the "required" checkbox for 10 individual properties. I understand that this problem could probably be handled better by a process change, but it highlights the importance/use case of adding this feature. ...read more

Can associations be customisable so we can choose what we want to automatically associate. At the moment deals in specific stages associate automatically to emails/notes etc  But for us automatically associating tickets rather than deals would be a huge help, rather than having to do it manually ...read more

1: Everybody that uses tickets.   2: To save clicks - and time.   3: A more efficient workflow   4: Zendesk   Idea:   When selecting a ticket owner, you need to type your own email to select yourself. It would be super useful that there was a "assign to me" button at the top. ...read more